NTL charges rocket! 30 days contract

[robert_harper_2000]

I have an NTL account and was paying £28 a month; this month goes up to £39! I phoned up and was told my account had a contract ( whereas I was getting extra credits ) but the contract has ended and so normal prices apply... is this fair?

 

Also do I really need to give 30 days contracted notice? Surely they have changed the contract or the fact they didn't tell me about the price increase. I am way over the 12month contract.

 

Any help will be appreciated - and don't worry I am leaving!

[Rich44]

Did you sign up to a special offer that lasted for xx months before reverting to the full price? If so then no they dont need to give you any notice as you had already agreed to this by joining them.

[Krystyna]

Hi robert_harper_2000

 

I had so much trouble with NTL letters email back and forth until I contacted the MD Mr Peter Moran.His assistant Mr David Burrdett was a life saver he sorted everything out in a couple of hours.

 

I emailed him from my consumer action group email (it worked wonders) if you have one try it. Here is his email address [email protected].

 

The contact is [email protected] marked for the attention of Peter Moran

 

I hope this helps it can't help to try best of luck.

 

Krystyna

 

 

I have an NTL account and was paying £28 a month; this month goes up to £39! I phoned up and was told my account had a contract ( whereas I was getting extra credits ) but the contract has ended and so normal prices apply... is this fair?

 

Also do I really need to give 30 days contracted notice? Surely they have changed the contract or the fact they didn't tell me about the price increase. I am way over the 12month contract.

 

Any help will be appreciated - and don't worry I am leaving!

[robert_harper_2000]

Account number XXXXXXXXXXXX

 

Dear Mr Peter Moran

 

I would like some help on the following matter.

 

I have been with NTL since I moved into my new house. I have had the full package since the beginning; family pack, broadband with my phone this came to a total of £28 plus VAT. I never actually use the internet but this was a competitive price.

 

I have received a statement through this morning at with service charges totalling £46! I immediatley called your premium rate number and was told the contract had finished and this was the normal price. Driving down to work this morning I saw an advert NTL broadband phone & TV for £15 a month... after 3 months this jumps to £30.

 

I'm surprised at this as the Carphone Warehouse is offering a more competitive deal along with many others.

 

I would like you to personally look into this and see what you can arrange. I cannot not afford this and will have to go elsewhere otherwise.

 

Thank you for your time

Stuart Harper

[mahala]

might want to edit your post to remove the account number

[robert_harper_2000]

email undelivered! argh! well have you got a address I've put together a letter and want to put something in writing

 

Cheers

[Krystyna]

email undelivered! argh! well have you got a address I've put together a letter and want to put something in writing

 

Cheers

 

 

Subject: xxxxxxx

From: "Burdett, David"

 

That was who I sent mine to have you tried that one.I only emailed him yesterday

to thank him for his help.

 

 

The address I have is:

 

Mr Peter Moran / David Burdett

Ntl

Concord Business Park

Threapwood Park

Wythenshawe

Manchester

M22 0EY

 

I hope this helps

 

Kyrstyna

[robert_harper_2000]

Your a star! cheers