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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Urgently in need of help


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After 130 days my bank statements for last 5 years finally arrived this morning...Now need know what to claim for,i know i can claim for returned DD,s and late fees but i have on my statements a few things i,m just not sure about.....All help is greatly appreciated..

 

SC at Period to (every month i have this ranging from £1 to £26?)

Interest to (again every month ranging from £0.45 to £22.98 )

DD BGS Service(again every month ranging from £0.00 to £31.78)

 

I have all 3 of these with differ amounts each month just wondering if someone can explain what they are? and what ones i should add up to ask for back...ps...bank charges so far add up to £1340 without interest,will calculate this with the interest at 8 %? i take it...

 

Many thanks john

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Hi John,

SC is Service charge, you will get one of these every month and I expect it varies depending on things like how many direct debits, standing orders and cheques you used that month.

Interest to will again vary if you use an overdraft or were overdrawn, they will charge you interest, If you were in credit they should pay you interest.

DD is direct debits, not sure what BGS is.

I would imagine that all the above cannot be claimed for as they are legitimate charges

 

I hope someone else can make it a bit clearer but hope I have helped a bit.

 

Cherrs

 

Gig

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I've included the service charges and the interest in my claim. I did this because if it wasn't for the accumulated penalty charges (e.g. returned cheque, cheque card misuse etc) I wouldn't have been in overdraft and so wouldn't have been hit with service charges and interest in the first place. I'm a complete novice at all this though so I've no idea whether this is valid or not - but here's hoping!

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I was under the same impression as yourself and thought i could add service charge,i was told over the phone the service charge was for exceeding my overdraught limit, i have removed them for now to play safe but might go back with them depending on how my original claim goes as they dont exceed the small claims limit and would take my chances.

 

thanks john

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I am in agreement with tanglemater and would include all the charges as I think you need to have the correct figure from the start - only making it a bit harder for yourself further down the line by not doing so. GOOD LUCK:)

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thanks

service charges now being added>>>more to come later LBA being sent tomorrow,already had a no in prelim so all failing this one will take the FOS route as claiming over £2000 now..

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