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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank problem, not related to charges, need advice


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In the past, one of my friends tried to transfer some money to my account but he had the wrong account number. We managed to speak to the bank and get the money transferred to the right account.

 

Recently someone else needed to transfer some money to my account, but I gave him the Natwest sort code and Smile account number :-|

 

Anyway, Barclays have told him that they cannot recover the money, as it would involve illegally accessing a third party account.

That would be fair enough, but I doubt that the sort code and acct number combination is even for a valid Smile account.

 

Has anyone else ever had problems like this? any advice?

 

Many Thanks

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Sort codes are unique to bank branches and each bank has a range of codes that they employ. For example, Nat West use 01, 50 - 59 and 60 - 66 whereas Smile (Co-Operative Bank plc) sort codes begin with 08.

 

Barclays are lying to your friend and he should recover this money without delay - clearly it did not get paid anywhere as any attempt to use an incorrect sort code would result in the payment being refused.

 

The money will be sitting somewhere in a suspense account pending allocation - it will be no problem for Barclays to return it.

 

Send Barclays an LBA, 14 days should be more than sufficient for them to trace and return the money.

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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If the money can't be allocated it should be returned automatically - I know this from the occasional (!) booboo when doing bacs wages payments which I do lots of every week.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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The only trouble is that if the sort code and account number were infact valid for a Natwest account, if thats the case the money would of been paid in there, If this happend there are 2 options either Barclays can do a recall of funds if this isent possible then thy need to get natwest to write to the 3rd party explaining the mistake and then ask for there permission to remove the funds ,

 

Remember this was not Barclays error so i cant see a LBA being much use ,

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At work when we transfered funds to the wrong account (held with the bank i worked for!!!) we remove them as soon as we are aware and we don't need to ask for permission (as long as they haven't being spent all ready...and this happens lot's...).. with other banks we speak to the bank and request they return (allthough some banks are useless and don't seem barclay bothered) and should this occur we have to pay this from our own account and then try to reclaim from the wrong payee, we use court action if they don't agree:eek: .

ooop's did I name the worst offender!!!! oh not quite:D

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There is no need to seek any permission. This is considered to be payment made under a mistake of fact and the bank are entitled to recover the sum in full.

 

There is caselaw going back over 160 years, one of the earliest is Kelly v. Solari (1841) 152 E.R. 24 at 26 where Baron Parke stated,

 

"I think that where money is paid to another under the influence of a mistake, that is, upon the supposition that a specific fact is true, which would entitle the other to the money, but which fact is untrue, and the money would not have been paid if it had been known to the payer that it was untrue, an action will lie to recover it back, and it is against conscience to retain it."

 

The law on the recovery of money paid by a banker under a mistake of fact was reviewed by Robert Goff J in the case of Barclays Bank Ltd v. WJ Simms & Cooke (Southern) Ltd & Anor [1980] 1 QB 677.

 

Goff J after a detailed analysis of the law deduced (among others) the following principle that:

 

(1) If a person pays money to another under a mistake of fact which causes him to make the payment, he is prima facie entitled to recover it as money paid under a mistake of fact.

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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