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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

sukilou vs Lloydstsb £4325.20


sukilou
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hi all

well what a scary thing we're all going through i sincerely wish everyone luck.

 

i have just set out on my journey and don't know if I'm doing it all right or not but hey thats life.

 

This is Sukilou's banking diary

 

21/6/07----i have all of my bank statements to hand. so off goes the first letter requesting payment plus interest for £4325.20 (template from moneysavingexpert)

 

28/6/07----Lloyd's reply turns up (too quick for my liking and during postal strike)

received your complaint, how sorry i am to learn you feel this way

We expect our enquiries to be completed within the next 4 weeks

 

2/7/07----no no no how dare they dictate how long it is going to take.

2nd letter sent As i have not received a satisfactory response, i intend to claim through the county court. reply within 14 days blah blah blah.

 

6/7/07----Lloyd's reply (letter dated the day after i sent mine)

first page

like any business we have to make charges etc etc( usual stuff)

second page (exact copy)

I do hope you can see that we make our charging system as fair as possible-and why I can't agree to cancel your charges.:-x

 

If you have asked for copy statements and paid the fee, we'll send them to you

 

If you have not yet sent the fee you will need to.

I hope this fully answers the points you raised. if we cannot come to an agreement, i will provide you with details of the FO.

If you are happy with the way i have dealt with your complaint, there is no need for you to reply to my letter. if i have not heard from you by the 27 august i will close my file.

yours sincerely

senior manager:shock:

 

8/7/07----I am now confused.

 

Is that letter a decline???

 

They obviously haven't read the letters i sent them because i have all the bank statements and they want me to apply for them.

 

 

Would you wait for 8 weeks before applying to the FOmbudsman or would you take that letter as the final response.

 

I don't know what to do.

 

The application to the FO is filled in.

The court application is also filled in (not paid yet)

 

WHICH ROUTE DO YOU SUGGEST I TAKE??????

 

stay tuned for the answer.

sukilouxxxx

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Hi Sukilou.

 

All the letters that you'v received are their standard template letters. They are designed to delay and intimidate you into giving up your claim.

 

Stick to your own timetable....

 

Preliminary letter.

Wait two weeks.

Send Letter Before Action (LBA).

Wait two weeks.

Form N1 into the courts (or complaint to the FOS, if that's the route you prefer.)

 

Regards, Rooster.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

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