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    • Yes, my initial view is that @unclebulgaria67 is probably right and that because it was a magistrate's warrant, it would be the energy company that would have been in control of the situation directly. Unfortunately this will be much more difficult to deal with then dealing directly with Marston but anyway if you give us your details as requested, we can at least get Outlook from that direction as well. I'm also wondering about the position of your landlord in this. As you have taken up a tenancy in a particular property then I would have thought that one of the terms of the tenancy would be that you should be entitled to quiet enjoyment. Although the landlord may say that it is not their fault and it is down to the previous tenant, at the end of the day you have a contract with the landlord who has certain responsibilities. I think we may consider involving the landlord in this as well. You say that there have been letters addressed to the previous tenant. What have you done with those?
    • Yes please. We have certain direct access to Marston and we may be able to get someone to look at this at a senior level. Please email us as requested with your own contact details and name of previous tenant.   We can't guarantee any particular result but we can promise you that it will be looked at.
    • they say in letter dated 20/01/20 that the agreement was terminated on 30 July 2017 and cannot be terminated twice, so your VT request is invalid. startline issued termination or Default notices on the following dates: letter: 30/03/2017 termination notice  liable for payment: arreaers to date : £365.38 the balance of: £10,586.50 total: £10,951.88 7 days notice else ROG+sums outstanding. ....................... Letter: 11/12/2017 Default Notice nature of breach: instalments of £211.73 due 30th each month. action to remedy: payment of arrears £449.23 by 30-12-17 other info: payments to date: £5226.91 outstanding: £9351.89 less rebate: £2251.41 Amount Due: £7100.48 if you act before 30-12-17 and have paid £7056.90 you can VT. ............ Letter: 27-07-2018 Default Notice refs a dn dated:31/05/2016 - there is no such DN in an SAR return. nature of breach: instalments of £211.73 on 30th each month. action to remedy: payment of arrears £226.73 by 15-08-2018 other info: on or after date 27-07-2018 we shall terminate,withdraw possesion and recoversums due upon termination. total paid: £6250.91 outstanding: £7647.28 less rebate: £1590.47 Amount Due: £6065.81 if you act before 15-08-18 and have paid £7056.90 you can VT. ........................  letter: 01-10-2018 termination notice  liable for payment: arreaers to date : £325.06 the balance of: £6079.75 total: £6404.81 7 days notice else ROG+sums outstanding. ……………………...     NEW ORDER STATEMENTS.pdf Doc1.pdf
    • thank you.   have you had issues paying credit before you took any of these out?   i'e were you keeping a good handle upon your credit file and it wasn't shot with any defaults or payment markers during the period when you applied and were successful in getting any of this additional credit?   my thoughts are ...should the above not be the case and your credit worthiness was good... so couldn't p'haps introduce some irresponsible lending complaints in association to them … it might be an idea to give all your creditors the heads up that times are hard and you wish them to help you, as they are duty bound to do, by freezing interest and any penalty fees to allow you to ride out this present financial hardship till things improve ...   how does that sound...   dx  
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spring6

spring6 v egg

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Hi all, have now turned my attention to egg...have downloaded statements on-line and sent the first letter claiming charges back for the last year - I have also sent SAR request for last 6 years in total...the wait begins...but at least it's underway - following other threads with interest

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Have now received letter advising me my complaint may take 8 weeks to investigate... will stick to my TT though. Also received their form with the 3 options for charges summary. Have started claim with the 12 months I got on-line and will add rest when I receive it. Does egg send information within the timescales they set out in the letter?

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Hi Spring6.

 

Egg gave me an initial date which was 2 weeks later than what it should have been. However, they suddenly kicked into action and responded not long after 40 day expiry. Possibly because i keep refusing to deal with the DCA telling them the account is in dispute until i've clarified the balance!!!

 

i didn't mind how long it took because i'm not making payments while it's being disputed. See how it goes, let us know when they get in touch :)


I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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cheers Hopeful1 will do - and will follow your progress too - patience not my greatest strength and everything takes so long.................

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Hi all, I've now received the rest of my statements from egg. I've had no further response from them about the claim I started for the years worth of statements I was able to get on-line so I'm going to add the two together and file with MCOL.....

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A straightforward letter to Egg in plain English, accompanied by a spreadsheet itemising the charges and interest reclaimed, was sufficient for all other claimants over the past 6 months, usually getting paid within a week.

 

By all means use MCOL, but it will cost extra, and will take longer.


 

 

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will give that a go then thanks - sadly so far have just had the standard .. it will take up to 8 weeks to investigate your complaint...

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To whom did you address your letter? Try Emma wotshername the manager. Not only has she been efficient, the letter I got from her was even courteous. Have to bear in mind the peak holiday season of August is upon us.

 

A few claimants were paid within a day or two, at least the notification of forthcoming Egg payment, which was as good as gold.

 

GL.


 

 

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I have addressed it to a Jeanette Hadfield in the Customer Relations Office because she wrote to me. I can change it though - do you have a full name and address? Thanks for your help Mistermind it's v much appreciated.

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In this peak holiday season try address it to

 

Emma Clayton OR Guy Harrison.

 

Both have been known for prompt efficient action. Guy refunded Irishrose in one day, and Emma is known for her courteous intelligent letters. It has become quite civilized, civil, even pleasant with Egg now, but it seems you could get varying responses depending on who handles the case.


 

 

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Cheers will do so.....

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Have sent it off - amazingly got offer to settle today for first half of my claim which is just over £100. Egg has offered me £4. Do you think it's an error is egg serious?!

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This is the standard Egg template letter saying they have already done their duty reducing £20 charge to the OFT-specified threshold figure of £16 (special dispensation for Egg, £12 for others).

 

If you send back the equally standard CAG template letter in moc1982's winning thread, you should get an offer to repay in full by return of post.


 

 

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cheers, I now have a combined claim - they have offered £4 total though not £4 difference per charge applied.

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Egg reduced their £20 charge to £16 round about July 2006. I would deduce from your £4 offer from Egg, that you incurred just one £20 charge before August 2006, plus 5 or 6 £16 charges after that time. Egg is not taking the mickey, this is a ritual dance with fixed steps, like the cha cha cha.

 

Your move next -- the moc1982 template letter step from you, to be followed by Egg's template repayment of all charges, by return of post probably.


 

 

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As you all predicted egg have now settled for the amount I said I would accept and have been very easy to deal with which is a relief.

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Well done spring6, trust you will have a pleasing fizzy drink? ;)

 

Once again a claimant has happily pocketed the return of his money. Once again the word easy has been used.

 

All who have not done so, roll up, roll up. It's easy now, but it won't stay easy much longer.


 

 

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You must be psychic - I do have celebratory refreshments - thanks for your help everyone.

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:D Well done Spring6. I'm glad that was a pain free event!! Enjoy the refreshing beverages! :p

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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