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    • thank you.   i'm surprised to see no mention of repeated? charges of the repo fee of about £300 a time? how many times was this charged to the balance ? and any mention of the other unlawful fees?  did you not mention these in you complaint if any exist?   dx
    • Dear xxxxx   complaint about Logbook Money Limited   The complaint Xxxxxx took out a logbook loan with Logbook Money. Xxxx told us Logbook Money didn’t carry out any affordability checks prior to the loan. Xxx said they have missed information on requesting evidence i.e. payslips and they have conflicting information about a utility bill xxxx provided them.   Xxxxxx told us xxxxx had several large payday loans which all had defaulted including a large guarantor loan to amigo, and Logbook Money should have seen this when carrying out a soft credit checks as told. Xxxxxxxx also told us Logbook Money have applied £884 in charges to an initial loan of £1000.     Details of the agreements (Logbook Loans)   Loan number Start date Capital amount Total repayable Weekly repayment Duration 31 August 2019 £1,000 £2,800.20 £35.90 18months   My understanding is the loan isn’t settled yet. Findings Our approach to considering complaints about unaffordable and irresponsible lending is set out on our website. I’ve had this approach in mind when considering what’s fair and reasonable in the circumstances of this complaint.   Did Logbook Money complete reasonable and proportionate checks to satisfy itself that xxxxxxx would be able to repay the agreement in a sustainable way?   Logbook Money have provided us with the documents they have relied on which includes customer information, income, and outgoings, driving licence, copy of the agreement and bill of sale. They told us they used xxxxxx bank statement to complete the income and expenditure at the time, however due to the lapse of time they don’t hold the statement any longer.   The income and expenditure from the time of sale shows net income was around £2,300, this includes private rent, child tax credit and DWP and her monthly expenditure was £764. This left xxxxx with a disposable income of £1,536 of which she would be expected to make a weekly payment of £35.90.     Considering everything, I think Logbook Money completed reasonable and proportionate checks based on the size of the loan, the interest charged, the monthly repayments and length of the agreement.   Did Logbook Money make a fair lending decision?   As I think Logbook Money carried out a reasonable and proportionate checks, I have gone onto consider whether it made a fair lending decision based on the information it obtained about xxxxxxx circumstances at the time.   Since Logbook Money said they don’t hold the bank statements any longer, I asked xxxxxxx to provide me with the statements. From what I’ve seen, xxxx monthly income across the xxxxx and xxxxxxx account appear to broadly support her income of £2,333 which reflects in the income and expenditure from the time. However, the bank statement I received from xxxxxxx shows outgoings were higher at around £1,344, which indicated a monthly disposal income of around £937 from which xxxxxxx would be expected to make the £35.90 weekly loan repayment. This indicates xxxx still had enough disposable income to be able to sustainably afford the monthly payments towards the agreement.   The screen shot of the credit report xxxxxxxxx sent to me shows Vodaphone, Three and Vanquis account has worsened in August 2019, however this information isn’t enough for me to understand what the credit report reflected at the time -  for e.g. if there were any large balances outstanding, defaults, CCJ’s, accounts in arrears, or missed payments   I asked for further information on 17 November 2021 – a full credit report from the time, including the statement of the account number xxxxxx and statements for all other active account +/-3months the loan start date. Since I haven’t receive the information, I can’t say what this would’ve looked like.   I don’t think there was anything in the information Logbook Money gathered that ought to have highlighted any concerns about xxxxxxx being able to sustainably afford the agreement. I therefore don’t think Logbook Money acted unfairly in approving the finance.   Did business act unfairly in any other way   Xxxxxx told Logbook Money xxxx is unhappy the way the vehicle was repossessed and how the debt was pursued. Logbook Money told us there were two attempts made to repossess the car prior to the actual repossession on 1 August 2021. The first attempt was made on 10 June and the second one was on 5 July 2021, however both attempts were unsuccessful. This would mean xxxxxxx was aware that the vehicle was at risk of repossession. Logbook Money provided us a copy of the default notice that was sent to xxxxxx in December 2020, which outlines the importance of clearing any arrears outstanding and the risk of repossession.   From the information Logbook Money provided us, it shows the vehicle was released to xxxxxxx after xxxxx made a payment.   Regarding the personal belongings xxxxxx said she had in the car at the time the vehicle was repossessed - Logbook Money told us the recovery agent left a message for xxxxxx to contact them to arrange to collect belongings.   In reviewing this case I’ve thought very carefully about the way the business pursued the outstanding debt and considered whether I felt that business fell short of its obligations in responding to xxxxxxx situation.   While I’m sure that this situation may have caused distress and/or inconvenience, I don’t think that this stemmed from Logbook Money making a mistake or acting unfairly or unreasonably. So, I haven’t made any recommendation in relation to this.  Next steps I think this is a fair outcome in the circumstances, for the reasons I’ve explained. But if xxxxxx decides that xxx doesn't accept what I’ve said, then please let me know by 10 December 2021. If I can’t resolve things then an ombudsman here can look at everything again and make a final decision. If I don’t hear from you by that date we might not be able to look at xxxxxxxxx 
    • god this is frustrating for you.   i'll ping @Andyorch p'haps he has an idea, not one of our past history strengths that i can find.   dx  
    • In 2015 I invested £45,200 in a SIPP operated by Guinness Mahon, which is linked to Dolphin, later German Property Group. GPG went into administration to Feb 2020. My SIPP was due to mature in April 2020.   I first took my claim to FSCS. They rejected my claim, I appealed and still got rejected. Their reason was that Wellington CFS signatures were involved in my pension transfer into the SIPP. This was a surprise to me.    I then emailed and called Wellington, several times, eventually receiving an email stating I did not exist in their records.   I then opened a case with FOS. My case has not yet been assigned a case handler.  From what I learned from others caught up in GPG. Wellington are stating their signatures were used fraudulently. Yet there is evidence of them taking fees.    If you want to read more there is a GPG creditors association Facebook site. You will find others on there in the same position. I did write to Wellington CFS and never got a reply.   If you call their Ireland number you get an answer machine. Their office in Devon, does pick up but this is just a receptionist, takes a message and alas no one gets back to you.   I also heard Wellington CFS is linked to Spain. I think the best outcome is that Wellington go into administration, at this point FSCS will be the last resort. 
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Ha I was talking about the letter. Ooh Im shocked that they still haven't replied. I wonder if its because it was a postal order, I can't see why it would be a problem but I can imagine style being arsey because thats what they do well! I wonder how quickly you get a reply after the LBA. Please keep us updated.

Victoria :)

 

Vixsta14 vs Barclays bank: Won paid out £900 :lol:

Vixsta14 vs Clydesdale financial (Barclays Partner: Still ongoing :(

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but I can imagine style being arsey because thats what they do well

i agree, that's what they do well.

Went Post office to check on my postal order, and they couldn't tell me how i can find out if it has been cashed or not.Weird! Rung Royal Mail customer service and there is no option for checking on postal orders, just on recorded or special deliverys.

But then, i have proof that they received the letter, therefore it's not my problem if they cash it or not, or is it?

I will send the letter on Monday, latest tuesday and will let you know how i get on.

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Yeah thats the thing, if they claim to have not cashed it you'll never know what a nightmare. What about ringing style on monday and asking for them to put you through to Cust relations. I'm pretty sure if the word court is mentioned they will try and be as helpful as they can. (I've still not sent mine off... will do it this week!)

Victoria :)

 

Vixsta14 vs Barclays bank: Won paid out £900 :lol:

Vixsta14 vs Clydesdale financial (Barclays Partner: Still ongoing :(

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I think i will email Royal mail first and see what they say. not sure if i have much time to fuss about on monday. Am most probably out the house at 5am.

But like i said before, is it really my responsibility to make sure they cash it?But on the other hand, they could easily turn around and say the letter came without it.

It's a nightmare and i'm not sure what to do.

I'm not sure about ringing them, am not to confident talking to those people on the phone, and would like to keep everything in writing.

Also, it leaves a papertrail which is much better when it comes to court.

Well, will send the email to royal mail now and see what comes back.Will decide then what i do. It gives Style another couple or so days to comply.

But i am running out of patience here.

(I've still not sent mine off... will do it this week!)

I would...you never know...you might actually get your statements, LOL

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I can imagine... If I were you I'd be so mad by now! I have had a look but can't find anything on postal orders which is a pain. The only other thing I can suggest is E-mailing them and keeping a copy of it. Slightly faster than snail mail and would stand up in court. If not then I think you def need to look at getting the LBA sent asap. Really hope you get your statements soon!

Victoria :)

 

Vixsta14 vs Barclays bank: Won paid out £900 :lol:

Vixsta14 vs Clydesdale financial (Barclays Partner: Still ongoing :(

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oh believe me...i'm fuming!

Not found an email adress for style yet, nor a website that is up.

I#m out all day tomorrow, but will send that lba off on tuesday as soon as the post has been. I will send it special delivery aswell, to get it there even faster. And they can't deny receiving it.

Thanks by the way for sticking with me.

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Still no statements. And i haven't had a reply from royal mail yet regarding the Postal Order. Shall i just send the non compliance lba off or not??I'm not sure as i don't know if they have cashed it. I knew i should have sent it as a cheque, i wouldn't have this trouble now.

I really really need some advice here.

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Argh how irritating is that!! I would suggest sending off the LBA asap. Just remember that if things were the other way round they wouldn't hesitate sending you a letter and charging you £12 for the priviledge. I wonder if anyone else is having this problem?

Victoria :)

 

Vixsta14 vs Barclays bank: Won paid out £900 :lol:

Vixsta14 vs Clydesdale financial (Barclays Partner: Still ongoing :(

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Hi vixsta14,

thanks for your reply. I finaly had an email of royal mail...and guess what....they don't deal with postal orders enquiry's.So...you can buy them in a post office but no one can help when you have a problem with them?????? I am really really annoyed now!

I am getting the lba ready right now and will send it off in the morning via special delivery. Don' care about the costs of it now, just want it there asap.

I am on Hols from Tue til Sun next week, so hopefully by the time i come back i will have my reply to it.

This is completely new to me and i am feeling a little bit lost right now.

and charging you £12 for the priviledge

And you are damn right about that. I wished i could charge them for every letter i have to send to chase them.:-(:-(:-(

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I had a feeing that would be the response as there is no way of checking who has cashed a postal order. I agree that getting the letter sent tomorrow is the best course of action. Then hopefully when you return from your hols you should have a letter or at least some statements waiting for you.

Victoria :)

 

Vixsta14 vs Barclays bank: Won paid out £900 :lol:

Vixsta14 vs Clydesdale financial (Barclays Partner: Still ongoing :(

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Hi there, just started reading this thread tonight and think you should send LBA and non compliance letter straight away. It is not your responsibilty to cash the money and if the letter turned up without it (which it didn't) than they should have wrote to you and said so! They still need to explain that money is required IF (by a terribly long shot) the postal prder wasn't sent amd therefore should have contacted you. They had your letter and ignored it, which is against the data protection act (or whatever) so get them sorted asap.

 

Good luck. Kx

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Hi there,

Been on hols and only just come back a couple hrs ago. Yes, i had statements at last. no letter or anything, just statements. Also, the statements only start in Nov 2004 and i had this account opened before that. I know that for sure as i have a few statements from 2003.

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Hi Karen,

Thanks for your reply. I had another really good look through all my paperwork at home. And all that is missing now is 1 statement. I will just go ahead now with my prelim. Let's see how long it takes them to reply.

jellybabe

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Im glad you finally got them at last lets just see how long it takes them to reply this time.

Victoria :)

 

Vixsta14 vs Barclays bank: Won paid out £900 :lol:

Vixsta14 vs Clydesdale financial (Barclays Partner: Still ongoing :(

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Did you send your prelim off? I got my statements from style today, im surprised they at how quickly they came. Im no really owed that much £165 so gonna get my prelim off tomorrow hopefully. Keep me updated with how you get on

Victoria :)

 

Vixsta14 vs Barclays bank: Won paid out £900 :lol:

Vixsta14 vs Clydesdale financial (Barclays Partner: Still ongoing :(

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Hi,

sorry have been pretty busy over the last few days. I also have received another set of statements and this time with a covering letter.LOL.

Haven't sent my prelim off yet....but will do tomorrow morning.

They owe me £315 in charges plus £179.96 in interest at a rate of 26.44%. It will clear the card if they pay it out at that rate. If not it will only leave a little amount left to pay.

So either way....i am getting rid of this card asap.

Have you sent your prelim off like you planned?

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Oooh thats a good amount and its always good when it pays off a card... I havent sent mine yet, was planning to do it today but have been busy. Will do it tomorrow definatley. I did notice something strange with my statements though, it would appear they stopped charging me late payment fees after 2004, has this happened to you? Thanks

Victoria :)

 

Vixsta14 vs Barclays bank: Won paid out £900 :lol:

Vixsta14 vs Clydesdale financial (Barclays Partner: Still ongoing :(

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No, they have added charges on my account all the way through.

That seems a bit odd, doesn't it? Do you remember if you missed any payments after that? Have you got proper statements or just a list of charges of them?

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That is really strange, anything before 2004 came in quite an easy to view list of each month. Evertything after 2004 were shown as the actual statements I wound have recieved, and it states on several of them that my payment is late but does not show any charges... very strange! As it is I've sent my letter of this morning so we'll have to see what they say (Im hoping for a quick response) has yours gone off yet?

Victoria :)

 

Vixsta14 vs Barclays bank: Won paid out £900 :lol:

Vixsta14 vs Clydesdale financial (Barclays Partner: Still ongoing :(

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Hi vixsta,

No, haven't managed to get into town yet. Will deff do it on Monday.

Have today received my 3rd set of statements with a letter appologising for the delay??LOL

First i have to wait sooooo long and now they seem to be very keen to get those statements delivered. Oh well, less copies for me to make once it gets to court stage.LOL

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Haha but heres hoping it doesn't get that far! It's really strange though how they refund some and not others... I'd love to know what the criteria is!

Victoria :)

 

Vixsta14 vs Barclays bank: Won paid out £900 :lol:

Vixsta14 vs Clydesdale financial (Barclays Partner: Still ongoing :(

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