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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BeeBee 01 WON!?? Lloyds-confidentiality clause


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HELP1!!! please.I have just received two letters dated on same day 4/7/07 from SC&M.

- The first :informing me that they havebeen passed a copy of the proceedings that ive issued against lloyds in my local court, and going on to justify their defence[i.e charges not penalties etc]then requesting me to contact my local branch manager to 'review my account'.

-The second :marked 'without prejudice and confidential',telling me that i am required NOT to show the letter to anyone, reproduce it in any wayor produce it in court. It spells out that they intend to defend the claim on the grounds thatthe legal basis for my claim is incorrect.It then tells me that the banks are liaising with the Office of Fair Trading over the legal basis for charges and that basically the bank considers it unhelpful to force the court to adjudicate on a particular claim and the costs entailed in that can exceed the amount in issue.. so they are offering me the full amount claimed, which included interest, plusfurther interest of£25.00 plus £220.00 'in full +final settlement.The conditions are :that i agree to the confidentiality clause and that i must contact my local lloyds manager to arrange a review of my account, informing the court in writing that payment has been made, sending SC&M a copy.

I only just got a notice of transfer of proceedings 3 days ago which told me the AQ had been dispensed with in my case.I responded immediately with the draft order for directions and a covering letter respectfuuly asking him to consider the draft order etc. These templates i got off this site-it has been SO helpful.However i have found it all highly stressfull and confusing.My computer skills are pretty basic and ive got 5 children on my own. Wah!! wish i had the gusto to keep on with this but i just want the end of it...in truth.

If i contest the confidentiality,or this review [whatever that means-is that a veiled threat of account closure?] will they withdraw their offer?Will this also mean i have a default marked against me? Searched the threads but only got bits of info. Also if they settle now will i have to still pay the AQ fee?-only posted the draft order of directions back to court yesterday.

Wanted to post this also to share with others to encourage them. If i can do this ANYONE can.Ive been really scared but determined for my childrens sake. Their dad left us and also left me with 2 nice overdrafts.I tried to negotiate with the bank where id been a model customer for 25 years. They were savage to me.They didnt want to know.They slammed me mercilessly.Its taken 7 years to recover from that.

Id love to celebrate a victory. Is it too soon.?

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Hi BeeBee...

 

I'd like you to be celebrating a victory soon as well. It sounds like you deserve it! Judging by several recent threads, you will be celebrating very soon!!!

 

There have been several of these "double" letters going out. Not sure why they're doing it, but I think you're nearly there. Hold fire on paying the AQ fee until next week.

 

Fingers crossed..... :)

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Thankyou passivenomore!:)

My family are just saying:sign their terms and just get your money back.

Just worried if i do whats been suggested on other threads and return it but refusing to comply with their terms, that they wont pay up.

sounds wimpy but just feel so stressed by it all!!:confused:

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To be honest BeeBee, in my opinion there is not much difference in accepting on your terms or theirs... the important thing is that your money is rightfully returned to you.

 

Once the money is in your account, you will need to inform the court of the settlement.

 

Don't worry about feeling "wimpy"... I would think that the vast majority of us here have felt overawed at some point... I certainly have!!

 

It's just good to know that helpful advice is never far away and all the support you need is here!! :)

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Absolutely right passivenomore.:) I concur totally.If i hadnt had access to all the discussions on these forums i wouldnt have been as well prepared as i have been for the banks varying tactics.Helps your confidence and i think fore warned is fore armed.Also theres strength in unity. I just pray justice is done and that theseover powerful, over haughty banks are brought to account.All the best.

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