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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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So It Begins.....


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Hi All

 

Well I have finally done it. Prelim letter was sent to RBoS on 2nd July with a full breakdown of charges and interest.

 

I have received their standard letter back saying 'We will endevour to look into your claim within 6-7 weeks', more like never look into your claim this century.

 

So RBos, you have until 19th July to tell me you are giving me my money back, (I think 14 working days is more than fair), if not then onto stage 4.

 

I would reccomend all new users read the step by step thread. It explains the whole process and timescales very well.

 

If I haven't had a full refund offer by 19th then i'll let you all know and proceed to then next stage.

 

Hope all your claims are successful.

 

Si :)

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Hopefully you'll get an offer of approx 60-70% of your claim in a letter telling you they think their "charges are fair, reasonable and transparent but as a gesture of goodwill" the Bank will offer you some of your money back - accept whatever amount offered but only as a part of the full figure you are claiming - and then again hopefully they will come back with the full amount which you should accept.

“It's not personal, Sonny. It's strictly business.”

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  • 2 weeks later...

Well the 14th day is here tomorrow and apart from the standard 'We'll get back to you sometime never' letter, I have heard nothing.

 

So on to the next stage.

 

Wish me luck!:)

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Can't say I'm surprised :)

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 1 year later...

Haven't updated this in ages so here goes.....

 

I never did get to complete the process! Shortly after sending in my second letter I received a very very very long reply from RBoS.

 

It went into great detail about test court cases and the fact that they were freezing all decisions until the outcome of those cases.

 

I have heard nothing since!

 

What should I do now?

 

Start the process again or carry on from where I left off?

 

Advice please!

 

Thanks.

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  • 2 weeks later...

Hi, stccn.

 

Send them another Letter Before Action, adding any new charges, then file at your Local County Court.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

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Help keep it up and active, helping people like you.

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