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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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letter from sc&m


jeffrey62
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Identical to what I've had with Lloyds/sc&m. It's the court dates that sc&m look at - they pay at the last possible minute. However, a fax is reasonably easy to send from most pc's - that's how I sent docuemnts to them. They paid mine and I'm sure they'll pay yours. Good luck.

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I too have had the letter offering a settlement and sent a letter back accepting the settlement without the conditions they asked for.

I forgot to send the letter by registerd post and havent heard anything....It was less than a week ago but my court bundle is due in on Thursday.....what do I do?

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Until the claim's settled you must follow the Court's instructions. The info's all on this site - http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

 

Follow the rules and you'll win, it just takes a bit longer than any of us would like.

 

Keep posting with updates - we're all with you.

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hi all looking for adice on what to do next ,had the letter saying they would like to enter into settlement negotiations but they wanted the normal things first i.e. a spread sheet ,how i came to the figure and account details .sent them what they wanted they recieved my reply on the 11th and thats 2 weeks ago ,do i wait or send a nudge letter or ring them ........thanks

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Could try a nudge letter but I think they are snowed under at the moment so will act in their own time.

broke dave v LTSB WON £3840 2 weeks before court.

Mrs broke dave v Barclays accepted offer £355.

broke dave v LTSB (Business) Prelim stage.

broke dave v LTSB (2nd Claim) LBA stage.

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hey !! checked my bank account on line and they paid up :) thanks for all the advice on here do i need to let the court know by letter or is a phone call ok ..........thanks all

 

 

Congratulations!! :)

 

A template letter can be found here:

 

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/58011-directions-non-compliance-letters.html#post487345

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Congratulations Jeffrey, well done. Bit frustrated here, though, seeing yours come through and no sign of ours despite us having the exact same letter a few days before you and replying immediately!

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hi people! i have also received a letter from SC&M and would really like to know what to do about it. it's the first letter i've received from them, and it says they will defending and all that jazz. it also says "looking ahead, a situation which gives rise to a dispute is not one the bank wishes to continue". is this a good thing? it looks pretty standard and so i'm sure many of you have received the same.

 

it came on friday and says i need to contact the bank for a "review" of my account. what should i do next? any help would be great.

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hi people! i have also received a letter from SC&M and would really like to know what to do about it. it's the first letter i've received from them, and it says they will defending and all that jazz. it also says "looking ahead, a situation which gives rise to a dispute is not one the bank wishes to continue". is this a good thing? it looks pretty standard and so i'm sure many of you have received the same.

 

it came on friday and says i need to contact the bank for a "review" of my account. what should i do next? any help would be great.

 

Hi

It's a standard letter, you should be receiving another letter with some good news off them shortly:)

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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