Robinson, Way - Unbelievable!!! **WON**

[majorclanger100]

Don't normally speak to any DCAs but Robberson Way caught us on the hop yesterday whilst we were waiting for a call from a doctor about my very seriously ill mother-in-law.

 

They were ringing about a disputed debt, so shouldn't have been calling anyway - my wife gave them an impressive amount of verbal, explained the situation about the doctor, and then I took the call to have a go as well.

 

Majorclanger100: 'You shouldn't be calling us about this debt it is under dispute'

 

Robberson Way: 'We can ring you about it, as you need to cover our costs'

 

MC100: 'Really? So which statute specifies that then? You are aware that you are in breach of the OFT guidelines? I am getting off the phone now as we are waiting for a call from a doctor about my mother in law, who is extremely ill following a heart operation - this is just not important.'

 

RW: 'We need to sort this out, as it

is

very important'

 

MC100: 'Important to you perhaps, but not to us. I am ending this call'

 

RW: 'Stay on the phone Mr Majorclanger, you signed the T & Cs of this contract and now you must face the consequences. This is of vital importance'

 

MC100: 'Goodbyeee' (plus a teeny bit of swearing)

 

Proof that DCAs don't inhabit the same world as the rest of us.....

[djdave]

I hope you recorded it. "Enough rope" and "hang" leap to mind.

 

All the best to your mother-in-law, by the way

[diskmandave]

Diarised transcripts of conversations are as equally viable in evidence.

 

Good for you Major!

 

Regards, Dave.

[majorclanger100]

Thanks guys

[Vampyra]

A whistle is effective and cheap!

 

I didn't say that!

[Drexl Spivey]

I would have just put the phone down on them in a situation like that , they are not important enough to be engaged on the phone with when awaiting an important call. They are not important enough when not awaiting one.

 

But it is disgusting behaviour , but it is an incentive for you next time to just hang up and leave the phone free for more important concerns. Those fools that are the callers from robinson way are nothing but **** you find on your shoe that you kick into the kerb , they are not worth wasting breath on to talk to . I do keep them talking sometimes to annoy them in the data protection loop , but if an important call is incoming.. no, they must be terminated immediately .

[diskmandave]

A whistle is effective and cheap!

 

I didn't say that!

 

Ohhh yes U did!!!

 

I'm buying a whistle! Anyone remember the Acme Thunderer...??!!!!

[majorclanger100]

LOL I love the idea of the effect an 'Acme Thunderer' would have - must one.

 

Instalment two of the Robberson Way saga:-

 

Mother-in-law has now left hospital and is pretty poorly as you can imagine. She also has a 'debt' which RW reckon they can collect on - but they've not complied with her CCA request (well over 42 days). Despite this they rang her, she explained that she's not in any fit state to deal with the situation and that she'd just come out of hospital - they said they'd call her every two days until she agreed payment.

 

We went ballistic - I've threatened them with everything from the OFT to the local paper and Watchdog. Not that they give a toss but it made us feel better! Although she hasn't received any calls from the buggers since.....

[diskmandave]

Couple of harassment letters here Major!

 

http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/71386-diskmandave-robinson-way-co-22.html#post997418

[majorclanger100]

Thanks Dave

[majorclanger100]

Robberson Way have collapsed totally - we've received a very slimy apology letter (too late to prevent my complaint to the TS - shame ) stating that 'our usual level of service failed on this occasion'. No it didn't - bullying frail old ladies is exactly their usual level of service. Anyway they've referred the account back to the original 'creditor'.

 

Good ending for my mother-in-law but how many other OAPs/vulnerable people are out there who are in the same situation and being treated like dirt, but don't know someone in the CAG who can fight on their behalf?

[diskmandave]

Great result! Way to go!!

 

The Tiger makes an appearance for a result like that!

 

 

Best regards, Dave.

[majorclanger100]

Cor the tiger!

 

Thanks Dave

[diskmandave]

Major Clanger takes a bow!!