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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Being charged for old statements - (Woolwich)

jinx_uk_98

By jinx_uk_98
in Woolwich

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jinx_uk_98

jinx_uk_98

Posted
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Hi guys,

 

I recently wrote to my bank (Woolwich) asking them to supply me with a list of charges levied on my account of the past 6 years and that they were legally obliged to under the DPA. They responded, almost immediately, with only 4 years worth of data stating that they don’t hold 6 years of these records and that to get this information I would have to request, and pay for, individual statements at a charge of £5 each.

 

Where do I stand on this? Is there anyway of getting them to supply this information Free of Charge?

 

thanks for any suggestion or information you can give.

 

cheers

 

Kev

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Russe11

Russe11

Posted
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IF YOU HAVE MADE a official request under the DPA 1998, you must inform the information commisioner immediatly.

 

the IC should take the appropriate action againt the bank as they have broken the law.

 

the dpa states they have upto 40 day to produce after a request is made, this is the max.(after the 40days have passed)

 

however make sure you make you requests via recorded delivery, otherwise you have no proof they recieved it.

 

They can and has been known for them to just say we did not receive anything.

 

If they have broken the law regarding the dpa, it can only be a plus to your case.

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BankFodder

BankFodder

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I don't understand that they don't hold anything further back than 4 years but they will find them for you if you pay!

 

Make a complaint to the Information Commissioner straightaway but then to hurry it all up, go back to the bank and complain about their refusal and give them a copy of the complaint which you have sent to the Commissioner.

Organisations like the bank will have a specific person or department appinted to deal with DPA an Freedom of Information issues.

 

Get hold of that person and send them a copy of your complaint. I woldn't be at all surprised if you got your other statements by return of post

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  • 13 years later...
jinx_uk_98

jinx_uk_98

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This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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