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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Natwest case won


Fayj6
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Hi,

 

This is my first time I am posting a message and just wanted to say thank you for the useful info on the site.

 

My initial claim I submitted to NatWest was on the 16 May 2007 was for £797.00. Natwest acknowledged the claim by responding with a standard letter saying they would review my claim.

 

I waited 2 weeks for a reply before I sent my second letter by which Natwest added additional charges to my account pushing my claim up to £835. Natwest responded to my second letter on 11 June offering a good will gesture of £723.00 which by the time i received the letter I submitted my court claim for a total of £1005.00, this amount included additional interest added to my account as well as my court fee of £80.00.

 

I wrote to Natwest on the 29 June advising that I would accept there good will gesture but will proceed to claim the full amount of £1005.00

 

To my delight when I got home yesterday I received a lovely cheque in the post from Natwest for the full amount of £1005.00.

 

So now I am happy and can pay my bills :-)

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Hi Fayj6,

 

I have jsut today recevied a 'gesture of goodwill' from Natwest for £847 (original claim was £875, with interest and court fee the total is £1141.96). I have also proceeded with court action and they have until this Saturday 7th to file a defence. Can you please provide some tips or a copy of the letter that you sent saying that you accept the goodwill gesture but are still continuing the claim for the full amount - this is what I would like to do.

 

Natwest have said that they would pay this amount directly into my account! Also they say that if I wanted to discuss this offer then I should contact the number above - YEAH RIGHT! WHAT NUMBER! They have only put a fax number on the letter!!!

 

Thanks

Ian

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:D :D :D

 

congratulations

 

:D :D :D

 

P.S Let Bill pay his own.....

I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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Well done, and thanks for posting the news. I'm just starting out, and have found this site very helpful. It is nice to hear that sometimes mega-corp gives way to the individual!

 

Dont get Angry:-x Get Even:D

 

Welcome to your new family....

Start your own thread and keep us posted...

Patients seems to be the order of the day...

Read as much as you can...

I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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NatWest are so cheeky.....!!!! They paid me back by cheque which will take 7-10 working days to clear.... but on the bright side of things 'I GOT MY MONEY BACK!!!!!

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And Bill will be V.Happy.

 

And if the cheques bounces will you charge them £38 handling fee, or will it be £1.50p

I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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