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Those Pesky B/card People. Help Needed


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Hello there. New to this Barclaycard thread, so here goes:

Sent of SAR

Got statements in 2 sep batches.

Sent letters requesting money. 1st £190 plus int. 2nd £400 plus int.

 

Got letters back - standard letters £12 dif blah blah blah OFT etc and they have refunded £175 to card.

 

Sent back letter saying accept as part payment etc.

 

Sent LBA's.

 

Received letter back saying sorry not happy with refund. They believe it is fair - as when i opened account i signed terms and conditions etc. If reply does no meet with my expectations refer to Financial ombudsman.

 

 

Help, what do I do now. Should i do MCOL now or will they really not pay out anymore.

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Hi - good luck with your claim. I'm just a little way behind you, in that I've got both sets of statements now, but I don't know what address to use to write the first letter. Can you let me know which address you used please?

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