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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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WON Lloyds TSB!!!


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Hi,

 

I have only just joined this site. I was looking around yesterday to try and find some info on putting a court bundle together as Lloyds TSB had just put a defence (on the last possible today!) on the MCOL. I have to admit I was petrified of going to court but I was not going to let them beat me. I got home last night to find a letter from their solicitors enclosing a cheque for the full ammount claimed - so much for their defence then!. Anyway I am over the moon and just want to say don't give up it may be scary but you will get there and you will get your money back.

 

:rolleyes:

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It was Lloyds TSB and I received the full ammount claimed £740.81. Not a lot I know when you look at other peoples claims but it was my money not theirs and it is a small victory for one of a growing army of disgruntled customers.

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Only joined this site a few days ago as Lloyds TSB had put in a defence on MCOL and I was looking for help with court bundle as I was expecting a court date but having spent a day getting steadily more scared at the prospect of going to court I got home to find a cheque for £740.81 from their solicitors in full and final payment. I am ecstatic - little people with no experience can take on the large institutions and win!!!

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Excellent news!

 

Can I please ask you to complete the survey here:

 

to encourage others?

 

Secondly, do we have your litigation details? (MCOL case number, amount claimed, date filed is what we need for the database of settled cases). Just write them here, and we'll add them to the database.

 

And thirdly, if we have helped, and since we'd like to keep on helping others, if you can spare a few quid ( we suggest 5%, but as Tesco's would say.... :-D) to help us carrying on:

DONATIONS

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