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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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rosie&jim v egg


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Have just handed in my Allocation form to the court, as Egg served a defence.:o The charges were for £900, so I do hope that I will recieve a repayment.

Does anyone know how long they have to reply after allocation is dealt with?:confused:

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  • 2 weeks later...

Hi rosie&jim

 

They may have served a defence but that's a long way from actually defending. Just follow the process, stick to your guns, do everything the court tells you to and they will cave in

 

 

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Rosie&Jim,

 

Over the past 6 months hardly anybody needed legal form filling to achieve Egg refund of charges and interest in full. Just a letter requesting refund supported by itemised spreadsheet of unlawful charges and interest accrued from said charges. Egg would then send a template letter saying "We reduced charges down to OFT Egg guideline of £16. You say our charges are unlawful, but do not produce evidence." To which letter cardholders would reply with variants of the moc1982 letter (see Sticky: V-E Day thread). This would then lead to full refund to a delighted cardholder almost by return of post (with Egg on occasion adding 8% per annum SI even where not requested).

 

Not clear by what sequence of events your run-of-the-mill reclaim for £900 triggered an Egg defence in court. On past form when Egg says they will defend they will, it is no idle threat. If you are reclaiming PPI then an Egg defence is expected and understandable, see Angry Cat, Yasmin, and Annalh threads. They all got charges and interest back, but AC and Yasmin are ongoing on PPI.

 

So far as I can remember Egg did defend with barrister in court 4 times at least (but not since 2006), see cases in V-E Day thread: barcote, Yasmin, Angry Cat, Annalh. In the case of barcote the alleged unlawful charges were retrospectively reduced to £5, not to zero, so you can expect more aggro and LESS money refunded by going to court.

 

If you did go to court then it could help your legal argument to cite as evidence of unfairness and unreasonableness the Dublin banks practice of charging no more than £3 (both accounts and credit cards) for Overlimit and Late Monthly Payment (see V-E Day thread material at the end). The comparison of Egg £16 and Dublin £3 will cause Egg such acute embarassment, that it could induce Egg to drop their defence if you indicate by letter to Egg's Head Person (Guy Harrison or Debbie ???) your intention to have this £16-v-£3 contrast read into the court Approved Judgment, which you would be free to publicize afterwards.

 

GL.

  • Haha 1

 

 

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Hi, thanks for your info - it's great to hear from people, sometimes it feels lonely when you are wondering what to do for the best. icon9.gif Anyway, slept on it, and I have decided to wait for the court date in september, the court said that I do not need to respond to the letter. I feel after what you have informed me of the charges in Dublin, that as a matter of principle I shall go through with it!:mad: I think I will write to them anyway, explaining that I will not accept their offer, just in case they try to send me a cheque.

Keep you posted.

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rosie&jim,

 

It is not clear how your £900 reclaim is itemised and justified.

 

Inferring from observation Egg have followed a management policy for 6 months at least of NOT contesting charges and interest reclaim by letter, let alone in court. If Egg picks on this case for defence, they may have a reason related to the way you computed interest for reclaim. Egg barristers know their way round the courts, they were no stranger to courts in 2006. If Egg were to win in court on technical grounds (perish the thought), not only could it hurt you but it could discourage other claimants as well.

 

Perhaps you might like to PM a Mod re the itemised construction of your interest reclaim.

 

 

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It means to send a private message. On the first page o fthe forum at the bottom there is a list of people on line. Mods have their names in green. If you click on one it will open up their profile and there is an option to send a private message.

 

 

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Should all be sorted now - let us know how you get on Rosie.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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