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    • An update:  Letter dated 17th May 2022   Reference:  Parking Charge Notice - xxxx   Dear Sir/Madam   We are writing in relation to the Parking Charge incurred on 4 August 2020 at 15.08 at Asda Clapham car park.     We would like to confirm that this charge has now been cancelled and there is no outstanding payment due.   Yours faithfully   Parkingeye Team   So it worked your letter from Zimbabwe - see below:   TO WHOM IT MAY CONCERN   DCBL REFERENCE NO.  INCIDENT DATE:  4th August 2020 PARKING CHARGE NOTICE NO:  VEHICLE REGISTRATION xxxxxxxx   Please note the car with Registration xxxxxxx was scrapped  and taken off the road in August 2020 when I left the country.   My brother rented the flat:  xxxxx, Battersea, London xxxxx for 2020 but has since moved to a new address.  The address you have used in Battersea, is not my address and no family member lives at that address.  It has been tenanted to someone I do not know.  Please only contact me at my Zimbabwe address, where I have been living for the last two years.   It has taken 3 months for me to receive a Final Reminder from DCLB due to the fact they sent the Final Reminder to the wrong address.   I have written to the CEO of ASDA explaining that I forgot to collect my free parking ticket whilst shopping at ASDA and that I am a loyal customer.     I do not intend to pay your charge as you are already charging over the new code of practice issued by parliament, which states you can charge £100 only otherwise any amount over that is considered a “rip off”. You are supposed to observe the law according to your agreement with BPA, furthermore it is likely you have not applied for planning permission with is also defined in the new CoP.   I suggest you drop this unnecessary case.   Please note that I live in Zimbabwe and any letters addressed to Battersea will no doubt be binned.  If you want to continue to pursue this case, then you will have to contact me at my address in Zimbabwe, but I warn you letters do take a rather lengthy time on occasion.   I look forward to hearing from you regarding the above appeal.   Yours sincerely      
    • I have done but it mentions computer typing and I don’t have one or access to one so if Its handwritten do I have to sign it or still just print my name the same 
    • My second son (not the 3rd one we have helped in the past!) was having a stag do and parked at the Saunton Sands hotel for roughly 2 hours to get to the beach.  They went through the hotel but have no proof of any purchase, even though they argued this in their appeal.  The appeal was rejected and then he went to Zimbabwe for a period of time as he has been suffering from severe anxiety.  He needed to come home and be treated.  He arrived back in the UK 10 days ago and received a "Letter Before Claim" from CST Law on 11th May 2022.   The total outstanding is £170.  Can you make any recommendations?   Smart Parking Charge Notice was dated 3 July 2021 Location:  Saunton Sands Hotel, Braunton   The Parking Charge Notice:   "Smart Parking Ltd have the right to seek payment of the parking charge for unauthorised parking of the vehicle on the land on the relevant date as owner of the land, on the basis of a contractual right to occupy or to have possession of the land, or acting as agent of the landowner.   A Parking Charge Notice (PCN) is payable with respect to the vehicle registration mark ...... for the alleged breach of advertised terms and conditions within Saunton Sands Hotel, Braunton on 3/7/21.   The signage, which is clearly displayed at he entrance to and throughout the car park, states that this is private land and the car park is managed by Smart Parking Ltd.   A Parking charge Notice of £100 is now due for payment and must b e paid before the end of the 28 days from with the date of the notice.  If the parking charge notice is paid before 28 Jul 2021the amount of the parking charge notice will be reduced to £60.  If you were not the driver of the vehicle and you wish to provide the driver details, lodge a dispute appeal or query this must be made on line or in writing.  Please follow the instructions overleaf.   Following the landmark Supreme Court ruling of Parking Eye v Beavis, it has now been established that a Parking Charge Notice issued on Private Land is enforceable.  The Court rejected claims that such charges are extravagant, exorbitant or unconscionable and advised that such charges Acta necessary deterrent of breach of contract.  A full copy of the Supreme Court Judgement can be found on line at https://wwwlsupremecourt.uk/cases/docs/uksc-2013-0280-judgement.pdf.  If you feel you have sufficient grounds to appeal this notice you will find full details of the appeals process overleaf.  If you pay the PCN you are therefore accepting full liability for the charge, and are no longer eligible to appeal this notice. Yours  Smart Parking Limited  
    • Purchased a corner unit sette a LazyBoy brand from Scs in horwich for 5 thousand pound.  Yet on Scs website much cheaper. Furthermore salesman told me made in usa.  I discovered sette are made in far east, with massive complaints from review websites nearly all claiming that qualitu doesnt match Scs showroom quality. Have not yet had sette delivered but told by Scs i will lose 25% if I cancelled now before delivery date. I just want Full refund and not to lose 1250 pounds from my 25% loss for cancelling. I hope any advive can help.
    • do you really expect us to understand things from that 2 line block of text..   explain your story properly with sentences,  punctuation and a bit more detail with dates etc please   dx  
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Consumer Credit Act 2006 - Financial Ombudsman can deal with Debt Collector Disputes


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Do you all know that you can now lodge a complaint/dispute about debt collectors with the Financial Ombudsman?

 

 

Taken from their site at:-

FAQs - consumer credit complaints

 

From 6 April 2007 all businesses with a standard consumer-credit licence (issued by the Office of Fair Trading) must – by law – have in place formal complaints-handling procedures that comply with the rules. And for the first time, these businesses will also be covered, on a statutory basis, by the Financial Ombudsman Service. These changes come about as a result of new legislation – the Consumer Credit Act 2006.

The businesses affected by the new rules include:

  • businesses whose main activity is lending and hiring
  • businesses licenced for ancillary consumer-credit activities, such as debt collecting and credit brokerage and

I read it costs the company concerned £200 - £400 for each case that goes to the Ombudsman. :-P

 

If lots of people start sending their cases there then they should be whipped into shape!

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  • 1 year later...

mmm. interesting. Can one just go straight to the ombudsman ?. I have some recordings, I'd love to go 'straight to the top' and ask the question: Please confirm this conversation complies with OFT/CPUTR guidelines.

 

These recordings have been indepentantly verified as 'being off the scale' regarding the guidelines.

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You have to have your complaint dealt with by the relevant organisation and have a final decision from them before going to the FOS. However, if the company concerned will not respond and you cannot get a reply from them then you can go to the FOS.

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If it gets to the stage where the company you are complaining to/about and they give a final response and you still aren't happy then if you can't prosecute them for something they have done wrong (for harrassment for example) then go straight to the FOS !!!

PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

DEBT COLLECTION LETTER/SAR/AGREEMENT TEMPLATES ARE HERE - http://www.consumeractiongroup.co.uk/forum/content.php?65-legislation

 

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I AM HAPPY TO RECEIVE PM's AND I WILL RESPOND IF I FEEL I CAN ASSIST BUT WHEN YOU DO CAN YOU PLEASE PROVIDE A LINK TO YOUR THREAD ON WHICH YOU WOULD LIKE ME TO COMMENT - THANK YOU

 

IMPORTANT - If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.

Before you decide,consider the users here who have already offered help and support.

Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.

If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon.

 

Forum rules - http://www.consumeractiongroup.co.uk/forum/forum-rules-please-read/9-forum-rules-please-read.html

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Good luck! my experience was a complete waste of time, it took 8 months to get my case even looked at and then I was just told that they had accepted that the DCA was sorry and had taken £1,000 off the debt and that was more than they would have awarded me. They also suggested I take the DCA to court if I wanted to take it further this was after a year and a half of escalating to the actual ombudsman (final Descision)

The thing is they did not see any proof of this they just took their word for it. 6 months later and I still have not got that £1,000 off the debt.

 

I don't want to put you off, just letting you know of my experience with them, which got me nowhere

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thanks for the advice. I will give serious consideration to my next move. My current line of thinking is that this stuff is a rich vein for investigative journalism (TV and the press) in particular, how it must prey on the vulnerable.

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