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British Gas are driving me mad


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In March I left BG and paid my final electric bill. I had on line billing and the account was paid up. They took my final gas bill out of the amount I was in credit. I rang and confirmed that I no longer owed them anything and they agreed to refund the overpayment on my account. Now 3 months down the line they have sent me a bill for £179.30 which they say if for my Jan to Mar bill.

I can no longer see the bill that was cleared in march and have no paper copies. I do not want to pay a bill that I have already paid. Rang bg they don't care, as i cannot produce the bill I paid they want me to pay it again. GRRRRRRRRRRRRRRRRRR

 

Can I put the account into dispute and SAR them, I don't want them to put this account to a debt collector as I have worked long and hard to clean up my credit file.

 

Any help would be really appreciated.

 

Lorn250

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You should be able to get copies of your bills. If they don't threaten to take them to energywatch. :p

Abbey: 15/04/06 - Data Protection Act letter sent.

5th or 6th July - 2nd letter sent.

HSBC: 10/04/06 - Have to write DPA letter.

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