11am Vs Natwest

[11am]

Hi all,

 

Great site. Have received back my 6 yrs worth of statements today within the 40 day timeframe. Using your simple excel sheet I work out I have had £1,243 in charges in that time frame. I am lookingto send the prelim letter tomorrow but need some advice. Hope you can help:

 

On your simple spreadsheet it shows £342 interest in the interest 8%APR column.

 

In the prelim letter:

 

What I require

I calculate that you have taken £1243 plus £342 which you have charged me in overdraft interest for the sum which you have taken. Total £1585. I enclose a schedule of the charges which I am claiming with this letter.

Have I done this right?

 

Do I just print out your simple spreadsheet to attach to the letter including the days/interest columns?

 

Many Thanks for your help with this.

 

All the best

 

Liam

[hedgey06]

Hi Liam, welcome on board the nat west forum!

 

The 8% interest column shows the s69 interest that can only be awarded by the courts (if your claim gets to that stage). Hide this column for the time being unless you end up filing your claim at court.

 

Overdraft interest is completely different and more complex to calculate. Basically, if charges send you overdrawn (and you don't have an overdraft) you'll be charged 'interest' on this 'unauthorised borrowing' and you reclaim this figure. If you do have an overdraft, you need to work out what proportion of the interest has been applied to your account due to charges taking you over your overdraft. I'm sure somebody can give a better explanation than I can on this - but it's quite complex to work out (which is why I didn't bother!)

 

Hope that helps!

[11am]

Thanks for ther quick reply hedgey. So do you think the paragraph on my prelim should read like this instead:

 

What I require

I calculate that you have taken £1243. I enclose a schedule of the charges which I am claiming with this letter.

 

How does that read?

 

Thanks again.

 

Liam

[hedgey06]

Reads perfectly Liam!

 

Print it off and attach your schedule of charges giving them 14 days to respond. Send it to the Borehamwood address recorded delivery............. and don't forget to let us know how you get on!

 

Good luck, hedgey x

[reka]

and remember to hide the 8% column on the spreadie!

[11am]

Thanks and will do.

Letters printing now.

Let the games begin

[hedgey06]

You'll enjoy it mate............... it's fun!!!!!

[reka]

It's a great feeling of "empowerment"...just wait till you win.. and you WILL win! n-joi

[11am]

Hi again all,

 

Right 3 days before the 14 day deadline from letter 1, I recieved the Thank you for your letter, please wait 6-7 weeks for an answer letter.

 

I should go right ahead and send a letter before action right?

 

Do I wait till the inital 14 days have elapsed or go right ahead and do it now?

 

Thanks for all your help with this.

 

Liam

[diabolical]

You should really wait the full 14 days you gave them in the prelim (it's unlikely, but they may make you an offer right at the last minute), then send the LBA.

 

Btw, just noticed that you (11am) posted at exactly 11am

[11am]

Thanks,

 

In the first line of the LBA letter, it states "since i have not recieved a response". any recommendations about what to change it to since I did receive a response, just not the one I was after?

 

Thanks again

 

Liam

[livelylad]

since I did receive a satisfactory response.

[11am]

great, thanks, lba now off on thursday.

 

OOhh its exciting eh..

[11am]

Hi all again,

 

Right, the 14 days of the LBA letter runs out on wednesday this week. I was all set for going to the next stage, however i dont know what to make of the OFT announcement.

 

Should I just plough on anyway?

 

Thanks again

 

Liam

[steven4064]

Hi Liam

 

Advie ATM is to carry on. Your claim might be stayed though. If it is, there is upcoming advice on what to do next.

 

BTW, don't use MCOL but use an N1 with the new PoC - NatWest version coming soon.

[11am]

Thanks for the advice. I've seen on this site the help filling out the N1 form and it looks ok. What is a PoC? and should I wait for the natwest one you refer to?

 

Thanks

 

Liam

[steven4064]

The PoC is the Particulars of claim - it's part of the stuff that goes in the N1 (or at least attached to it). Yes, I would wait for the NatWest one - it will be available in a few days.

[11am]

Ok,

 

A bit worried now with the OFT stuff.

 

My LBA expires tomorrow, I was thinking of calling NW at borehamwood and asking verbally for my money back and explain that today (tomorrow) is the cut off date before I take legal action.

 

Have any of you done this if so was it a good idea, or should I proceed straight to the N1 claim?

 

Thanks for all you help with this.

 

Liam

[steven4064]

You can try but I predict a fob off (that would have happened before the OFT case- even more likely now). Current advice is to go ahead with your claim.

[hannah8686]

hiya

 

Someone on this site told me that all complaints prior to 24th of July will be paid still. dont know if this is acurate

 

have you called them?? if so what number did you pone them on and can i have it

 

thansk

[11am]

Ok,

 

Called Natwest on friday and asked for a refund. Usual OFT test case response and request declined. However, they did say my complaint was in the system and would be looked at after the OFT case has concluded.

 

I need some advice.

 

Do I wait for the test case descision and then carry on?

 

Or file at court pay the £120 fee?

 

Why concern is I pay the £120 and still have to wait for the outcome of the test case.

 

Hope you can see my dimlemma, please offer any advice you can.

 

Thanks

 

Liam

[WarHorse]

You'll enjoy it mate............... it's fun!!!!!

Hi Hedgey06 Just been catching up! In 1 of ur recent posts u gave email details for Joyce some1 or other. Have been refused point blank in response to SAR ne a/c info! Have drafted let but would I b able to email it 2 her, do u think? It is such a pain trying 2 get to the Post Office during the day as am @work from 8.30am til well past 6 in any event. Dont even ask about lunch hour!!!! Appreciate advice in all your posts. Tx

[hedgey06]

Do I wait for the test case descision and then carry on? Or file at court pay the £120 fee?

 

Hi Liam,

 

I'd advise you to file N1 at your local county court now to be honest. Regardless of the 'test case' - courts are dealing with bank charge cases as they see fit. Some are placing stays on claims - but some aren't. And if a stay is placed on your claim at some point, we have letters requesting these to be lifted in CAG's templates library.

 

If you're still worried though - have a read of the links attached to my signature, especially the 'don't panic' link!

 

Best of luck

[11am]

Hi all,

 

Thanks for the advice so far, need some help again.

 

Sent off the LBA in august 2007, and they sent me the "we are waiting till the test case has been resolved letter".

 

Since been away on holiday and back to it now.

 

Is the concencus to still proceed to court or wait?

 

Thanks all.

 

Liam

[steven4064]

IMHO it is best to wait now. Pretty well all cases are getting stayed unless there is a really good reason not to - for example, hardship. Others may disagree.