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Mrs P V Mint

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SAR complied with.

Prelim sent for 280.00.

Offer recieved of 59.36 as F & F settlement, turned down F&F bit.

LBA on its way 21/06/07

Another letter today 27/06/07 with same offer.

Shall I move to the next stage or wait the 14 days from LBA?

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Wait the 14 days. You have to show you have been reasonable. They won't take your claim to much further, because the amount involved makes it uneconomical for them to continue to far. Good luck.


A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Customer Contact Centre CUSTOMER SERVICE

PO Box 6050 Southend-on-Sea SS99 1WL

OurRef: LS/BL/RBS

General Enquiries: 0870 410 0870

27 June 2007

Account Number: XXXXXXXXXXXXXXXX

Dear Mrs XXXXXXXX

Thank you for your letter dated 21 June 2007, in response to my letter dated 14 June 2007.

I note your comments, however I would like to reiterate that my letter dated 14 June is the banks final response and therefore we are unable to enter in to any further correspondence regarding this matter.

Yours sincerely

 

Sarah Appleford Team Manager Customer Care Team

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I got the same letter from MINT and I am about to put together the MCOL claim.

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Me too via MCOL. According to the MCOL website it has been accepted and has been issued against RBoS so it will be interesting to see what happens over the next 14 days. BTW which RBoS address did you use on the claim?

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Customer Contact Centre CUSTOMER SERVICE

PO Box 6050 Southend-on-Sea SS99 1WL

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I used the English Head Office at 1 Princes Street in London so it will be interesting to see if one address is quicker or more effective than other. The main reason being that it is close to where I work so it would be quite satisfying to see the bailiffs go in but I doubt that it will come to that!

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Just back off hols and heard nothing at all.

What should I do?

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I got no further response from MINT/RBoS until I put in the MCOL claim. Their initial response was to respond by saying that they would defend the claim. After a couple of weeks though they wrote to say that it was uneconomic to defend a small claim (mine was £240) and so they paid in full (claim, interest at 16.9%, refund of Court fee) and included a cheque.

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