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Ombusman v Court


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Abbey have refunded me £380 of my request for £2951 this was only as a 'goodwill gesture' (since when have banks had goodwill!!! This was not put as a full and final settlement so I have written to them stating that I want the rest as well!! They have until 3rd. July to respond. I am thinking about going to the Financial Ombudsman first as the thought of court is quite daunting for me - what evidence/paperwork do I have to supply to either of these, hopefully them I can make the right choice. any help would be appreciated. Thanks - Cici1

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It can seem quite daunting but if you follow the advice on here one step at a time and keep any letters etc it's quite painless. I went the court route and have had an offer to settle 100% of my claim before I even had a court date.

Ask for help on here and stick to your guns. It can take a while, mine was over 4 months but you will win in the end with the help on here.

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