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    • I have received a PCN from Euro Car Parks for MFG - Esso Cobham - Gravesend. I was completely unaware that there was any such limit for parking and always considered this to be a service station. I stopped there to use the toilet, have a coffee and made a couple of work calls. I have read the previous topics on this location which suggest I can ignore this and ECP will not take legal action. The one possible complication is that the vehicle is leased by my employer so I do not want to involve them with the associated reminders and threatening letters. The PCN was first issued to the leasing company Arval who have notified ECP of the hiring company. I have attached a copy of the PCN Notice to Hirer with details removed as per instructions. What options do I have or should I just pay the PCN promptly at the reduced rate of £60? img20240424_23142631.pdf
    • What you have uploaded is a letter with daft empty threats from third-party paper tigers.  Just ignore it. What we need to see is the original invoice you received last October or November.
    • Thanks for posting the CPR contents. i do wish you hadn't blanked out the dates and times since at times they can be relevant . Can you please repost including times and dates. They say that they sent a copy of  the original  PCN that they sent to the Hirer  along with your hire agreement documents. Did you receive them and if so can you please upload the original PCN without erasing dates and times. If they did include  all the paperwork they said, then that PCN is pretty near compliant except for their error with the discount time. In the Act it isn't actually specified but to offer a discount for 14 days from the OFFENCE is a joke. the offence occurred probably a couple of months prior to you receiving your Notice to Hirer.  Also the words in parentheses n the Act have been missed off. Section 14 [5][c] (c)warn the hirer that if, after the period of 21 days beginning with the day after that on which the notice to hirer is given, the amount of unpaid parking charges referred to in the notice to keeper under paragraph 8(2)(f) or 9(2)(f) (as the case may be) has not been paid in full, the creditor will (if any applicable requirements are met) have the right to recover from the hirer so much of that amount as remains unpaid; Though it states "if any applicable ...." as opposed to "if all applicable......" in Section 8 or 9. Maybe the Site could explain what the difference between the two terms mean if there is a difference. Also on your claim form they keeper referring to you as the driver or the keeper.  You are the Hirer and only the Hirer is responsible for the charge EVEN IF THEY WEREN'T THE DRIVER. So they cannot pursue the driver and nowhere in the Hirer section of the Act is the hirer ever named as the keeper so NPC are pursuing the wrong person.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Lloyds TSB Customer support have just told me something very interesting


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At 6.08pm on Monday 25 june 2007, I was speaking, on the phone, to a member of Lloyds TSB customer support by the name of Clarice regarding my dissatisfaction relating to the lack of information concerning a decreasing overdraft. During the conversation the topic of my taking them to Court, to reclaim my bank charges from them, was raised.

Clarice stated that "Lloyds were currently in the process of reviewing the charges and they were refunding all the charges before the matters went to Court." She went on to further explain that the charges related to the £30 & £35 charges. I asked her to clarify what she had said, which she duly did & stated that the telephone conversation was being recorded.

 

Let's hope that this is correct!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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They have always refunded charges before they appear in court - in almost all cases just before the court date. So this is not really a change in policy - but it is interesting that they are admitting this now. Will they now admit that their tactics of stalling and intimidation are an abuse of the court process?

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Well, I hope so because they owe me over 3k, not including interest. I just want to thank everyone who posts on this site. It has been a tremendous help & given me a lot of inspiration. I will def' make a donation if my case is successfull.

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If you record a phone conversation you must first inform the caller for permission at the start of the conversation if not, it is a criminal offence I believe.

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Any help or advice is offered as just that, help and advice without any liability. If in doubt consult a legal expert or CAB.

 

Make Cash Flow Forecast

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If you record a phone conversation you must first inform the caller for permission at the start of the conversation if not, it is a criminal offence I believe.

 

Incorrect. You can record any call you like, however if you wish to provide it as evidence then you must have informed the other party when you began the call. Its interesting how many people will refuse to speak to you when you tell them you are recording the call. My point is that they have already consented to the call being recorded as often you are informed at the beginning of the call that they are recording the call.

 

As an example of how recording your calls can be useful in showing poor customer service take a look here 1and1 internet - The worst web host in the world?

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The recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation, according to Ofcom, the telephone industry regulator.

It is not illegal for individuals to tape conversations providing the recording is for their own use, under the Regulation of Investigatory Powers Act 2000 (RIPA).

It is a civil, not criminal, matter if a conversation or e-mail has been recorded and shared unlawfully.

If a person intends to make the conversation available to a third party, they must first obtain the consent of the person being recorded.

Donate to keep this site open

 

Any help or advice is offered as just that, help and advice without any liability. If in doubt consult a legal expert or CAB.

 

Make Cash Flow Forecast

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If you record a phone conversation you must first inform the caller for permission at the start of the conversation if not, it is a criminal offence I believe.

 

I didn't recoed it. they did

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Hello everyone

 

This is my first time on this site so be gentle please. I have two claims going through with Lloyds TSB at present one has a court date of the 17th August and is in the Derby Court the other one has advised that the court need further particulars with regarding the claim. This one is going to the Birmingham Cout. Help me I am really struggling as they have asked for the account number, na,es, sort code and then a detailed statement for each charge. Can someone please please help me as I do not know what I am meant to send these and it has to be in by the 4th July. Do I have to send anything to the other court that I already have a hearing date?

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I received an offer and indeed a payment of £750.00 against my claim which was for more than £2000.00. Could anyone direct me to a template to decline this offer and insist on the full payment being made. I have also recalculated my original claim with interest added to it.

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