carcraft warranty issues

[chrisk7]

Hi My Friend Has Bought A Car From Carcraft,without Realising She Even Had A Warranty!!!! She Only Found Out When Another Dd Came Out Of Her Bank 2 Weeks After The First Payment,she Foned To Cancel But Was Told It Was After The 30 Day Deadline,she Has Spoken To The Manager,complained About The Salesman Omitting Any Ref To A Warranty When She Signed Her Paperwork,but She Has Got Nowhere.this Was Her First Experience Of Buying Anything On Hp,isnt There Anything She Can Do?any Advice Would Be Great!!!!!

update sat 23rd

 

trawled the Ombudsmans site and found a misrepresentation clause that possibly may help,if anyone else thinks theyve been mis sold a warranty or been hi-jacked into buying one please let me know how you got on,any info would be really helpful,

 

thanks

Edited April 25, 2011 by MARTIN3030

[MilkTrayMan]

Bump!...

Edited April 25, 2011 by MARTIN3030

[chrisk7]

just an update,my friend is in constant! communication with carcraft over her "warranty" which isnt worth the paper its written on anyway ,but carcraft have written to her saying there is nothing she can do as she signed the agreement,even tho THAT agreement was the one she DIDNT rec thru the post with her finance agreement,they put a form in with this "go away your stuck with it letter" saying that if she didnt agree with their decision she could appeal!!are these people for real!?!?!?OF COURSE SHES GOING TO APPEAL!!!!!anyway its taking forever and she seems to be getting nowhere fast,also she was told that she cant go FO bcoz its not the right sort of agreement?!?? shes going to C.A.B. so will update as to what they say,if ANYONE has got any ideas or had a similar situation then please let me know how you got on,

x

Edited April 25, 2011 by MARTIN3030

[barney982]

Hi,

 

I bought a car from them a year ago.

I did know about the warranty but was told that i had to take it or the finance company would not sell me the car.

 

The warranty is worth NOTHING.

 

Nothing is covered, and i honestly believe that it does not even exist.

I ahve been trying for a year to find ways of getting out of the agreement but have never got anywhere. They are experts at ripping people off. All i try and do now is warn people to not buy a car off them no matter what.

I have paid out a fortune this last year in car repairs that i have had to pay for myself.

 

Sorry its bad news.

 

PS is the warranty with NAC?

Edited April 25, 2011 by MARTIN3030

[chrisk7]

hi

yeh the warranty is with NAC. my friend has been the CAB who have now referred her to trading standards,bcoz she didnt rec the "warranty" paperwork in the post with the finance agreement within 7 days(she had to ask for it after anotha payment was taken out of her acc) the CAB think this may help her case bcoz you must rec all paperwork within that time legally,trading standards were happy to take the case on as the file on carcraft is growing daily!!!as for the finance side of it,they said the same thing to her and as she had never applied for finance before went along with it bcoz she thought this was the norm,carcraft ARE **** and trading standards need to investigate all the claims and do something about them,

Edited April 25, 2011 by MARTIN3030

[chrisk7]

carcraft are apparently "looking into " my friends case,the fact that she didnt get a copy af the agreement will perhaps be her get out clause,if anyone else has had dealings with carcraft over their warranty i would be glad of any advice or tips you could pass on

Edited April 25, 2011 by MARTIN3030

[mattyj23]

Hi, I brought a car from carcraft 3 monts ago, and was miss sold breakdown insurance, gap protection and payment protection. to cut a long story short the saleswoman told us about the insurances, but gave no price or mention of costs, she used phrases like "im going to give you this, and add that" etc, anyway, wen the credit agreement came out for us to sign i queried it as the montly payments we had agreed had risen by 150 quid, to pay for the insurances she had "given" us, i said we didnt want them as we couldnt afford to pay for them and asked for them to be taken off, she informed me that it would take another3 hours to draw up another agreement but i could sign it and then phone the next day to cancel them and i wouldf not be charged. anyway wen i cancelled they said it takes 12 weeks for a new agreement to be drawn up and in the meantime i had to maintain payments of the full amount! i finally got them to agree to lowering the amount to the amount wthout the cost of the insurance but am still not happy with the way i was mis sold things!

Edited April 25, 2011 by MARTIN3030

[chrisk7]

hi mattyj23

 

Exactly the same type of sales technique was used on my friend,the casual "and because im such a nice guy i'll throw this in for you".She has reported them to Trading Standards who were more than happy to help bcoz they have had so many complaints about carcraft and their sales team,will keep you posted on whatever my friend gets back,Have you thought about contacting Trading Standards yourself over your agreement?

Edited April 25, 2011 by MARTIN3030

[mattyj23]

I`m gonna complain to carcraft, and i`d like to complain to trading stanards etc but not sure who i should write to, and how i should word it, not really very knowlegable on consumer law etc!

Edited April 25, 2011 by MARTIN3030

[vannoyed]

I bought my car from carcraft in May. I have had so much go wrong!!! I travelled up to their Leeds branch from Essex to take delivery of my car, and when they salesman was going through everything, my interest rate was double what I had been told on the phone!! I was told that this unfortunately was all they could offer me, and as I had already sold my other vehicle, and travelled up to Leeds on a one way ticket I felt cornered to sign. On the way home, I had extreme difficulties in working my CD player, only to find out it was an MD player! After weeks of complaining, I eventually got them to pay for a new CD player to be installed as they had advertised the car as having one. During this, I had great difficulties in obtaining a tax disc for my car as they said that the insurance note they had provided me was invalid. It took four days worth of going back and forward to the post office & ringing Carcraft on their 0845 number until I was finally able to get tax - at which point my car could have easily had been clamped/towed away for having no tax.

 

Also on the way home from Leeds to Essex, the warning lights popped up for engine service and the airbags. I contacted carcraft again and again to resolve this, as they should not have sold me a car that was due for a service if they explain that I should have it done 6000 miles/6 months whatever comes first after buying the car. The airbags are also potentially a case of life or death and should have been checked before they sold me it! Everytime I called Carcraft, they put me straight through to NAC warranty. NAC said that because it's within 3 months Carcraft deal with it. I was going round in circles. Carcraft were still putting me through to NAC.

Nearly 6 months later, I have still not had an oil service or my airbags fixed. They are now saying that they do not do Oil services, and the airbags are not covered by the Warranty.

 

Help!

Edited April 25, 2011 by MARTIN3030

[chrisk7]

Hi

Havent been on the site for ages,so heres an update,my friend (as above)reported carcraft to the FO,who replied saying they would look into her case,last saturday she rec a letter from carcraft"cancelling" her warranty""as requested""!!!!This was after lodging a formal complaint against them,having rec approx 10 "give us our money "letters from them,visits from debt collectors,the lot!!!She sent the FO all the correspondance between herself and carcraft,and after nearly 5 months of stress and worry carcraft finally decided to cancel this worthless piece of c***,the diff between yourself and my friend is that she was unaware that she had the warranty,and her case was that she was mis-sold this.The FO told my friend that they had over 1000 complaints against carcraft,and so her case would take some time to resolve,In the letter she rec on sat carcraft asked her to withdraw her complaint against them now this matter had been settled!!From reading on this site no one is happy with the warranty,which appears to cover virtually sod all anyway!!!keep complaining !!!!

Edited April 25, 2011 by MARTIN3030

[LoopyLou22]

Hi, I'd be very interested in how your friend got on please as I'm in a similar position,

 

thanks,

 

Jen

Edited April 25, 2011 by MARTIN3030

[AA99]

Hi good people

 

I bought a car from Carcraft in March 2005 and was offered an additional warranty for £800 that would cover all the electrics, glass, etc, that a normal insurance policy wouldn't cover. The £800 would be added on to the loan and spread over 60 months so agreed. However, ALL my figures have been juggled around on the actual contract and my warranty is showing at £1800.

 

Last week my clutch packed up and as I have a husband on Incapacity Benefit and a young son on Disability Living Allowance, I took it to the local agent who repaired it for £180. I could not find my warranty anywhere so phoned Carcraft and a young lady offered to post me another booklet. I submitted my invoice and claim and have had a reply today saying that because I did not consult NAC first, they will not consider the claim!!!!!!!

 

Incidentally, you can trawl the web and not find a phone number for NAC anyway, so if you have misplaced your booklet, how are you meant to phone them first anyway???

Edited April 25, 2011 by MARTIN3030

[AA99]

Just doing some preliminary research before :twisted:, and my letter is signed by a person with the initials AMIMI after it's name!! An email is shortly to be sent to:

 

IMI: The Institute of the Motor Industry

 

Edited April 25, 2011 by MARTIN3030

[AA99]

I wrote to IMI and NAC disputing my claim, inasmuch that I did not have the Warranty booklet to hand to phone them first or even to see that I had to phone them first but NAC have replied in one sentence, regret unable to overturn our decision!

 

When I phoned the lady at Carcraft to ask for a new booklet, she never mentioned that I had to get permission from NAC first before repairs

 

GE Money have now sold my loan to Link so not sure who I should approach for a refund of the useless Warranty:confused:

Edited April 25, 2011 by MARTIN3030

[MARTIN3030]

Will move your thread into Consumer issues for more help on this from there.

Edited April 25, 2011 by MARTIN3030

[chrisk7]

Hi loopylou22

 

 

my friend had her warranty cancelled after quite a few months of haggling,carcraft were at first unwilling to do anything but after the FO got involved they wrote cancelling the contract and repaying the money my friend had paid,its a horible situation,but i would advise anyone to keep trying,cant make things any worse can it?? good luck!! x

Edited April 25, 2011 by MARTIN3030

[James1972]

I got a car off Carcraft recently over priced but that's the price you pay for finance but I did look through my small print and realised that there was anOther £1700 on top ov price for car that would av cost me an extra £45 a Month so I took car back to Carcraft and they cancelled the NAC 5 years coverage so now it's only 2 years but when I bought car I repetedly told the sales person is this all I'm paying and he replies yes so just to warn people.

Edited April 25, 2011 by MARTIN3030

[dishartend]

Yes we also are in the process of taking carcraft to court over warranty issuse

I would like to know if anyone else has been this far and how it was solved

 

Dishartend