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Help wanted with Morgan Stanley


rainbowchaser
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Hi everyone im new on here have had a good read of a few posts and find the help and information on this site amazing :)

 

I have sent Morgan Stanley a CCA request and they have replied saying they need my proof of signature from either a passport or driving licence and it has to be original documents and only then they will be able to provide me with my request.If i dont respond by the 1st of July 2007 they will close their files.Do i have to send this proof? i dont want to send my passport or driving licence to this lot i dont trust them.Any help or advice will be greatly appreciated

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I sent a SAR request to them on behalf of my daughter on 30th April. They didn't ask her for any proof, but I would be relunctant to send them anything like they have requested. I would write back and say that they have been corresponding with you at the address given and send them a utility bill. Incidentally, we are having problems getting paperwork out of them. They exceeded the 40 days and I sent them the letter regarding non-compliance and they then sent satements till November 05. I have reported them to the ICO. I would not sign you name to anything, print or type.

 

Hope you have better luck.

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HSBC did this with me, I just went into a branch and did it there. I also had to send my passport to Experian when I moved and did it by recorded delivery and requested that they send it back likewise.

 

Sounds like they are just giving you the run-around since they could just go through the normal security checks by phone! You may want to ask why the cannot verify your id that way?

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Hi thxs for the quick response.. i forgot to mention they did say i can phone and go through the security check questions but i dont want to engage in conversations with them, they have given me hell over the past few months via phone constantly

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