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PDI not carried out correctly by main dealer


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My Smart car is still under warranty until August 07.

 

It was bought privately in 2006 with 13K miles.

 

My local main dealer has recently found 4 transportation clips/chox were all still in place and should have been removed during PDI.

The car has travelled 23K miles on compressed suspension.

The alloys have been mis-shapened and the suspension is noisy.

One wheel was so badly damaged by a pot hole that it could no longer provide an air seal with the tyre and I have paid £200 to replace it.

I have an invoice from the supplying dealership confirming they charged £159 to carry out the PDI.

I have written to them twice (24 May & 8 June 07) without reply.

Please advise course of action I should now take.

Many thanks

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  • 2 weeks later...

Its certainly a warranty Issue, and you have proof the pre sale checks were not done.

I would suggest you go back to the main dealer in person and ask for the nessesary parts to be replaced, which I would insist atleast include

3 wheels and tyres,

4 shock absorber assemblies,

a full set of suspension bushes,

check and re-align track rod,

wheel balancing and camber.

refund for the replacement wheel you had to buy,

and a full check over for other faults they may have missed.

 

take copies of your letter, invoices for repairs, and check sheet as back up. stay calm and clearly explain the situation and im sure they will accomodate you, as its a pretty serious problem. They will probably be a bit surprised, but it is worth getting a real reponce before you have to resort to any kind of action.

 

If that fails I would take things further.

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