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Halifax - Escalated - Account CLosed

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maybe someone can give me a steer on this one;

I have a claim into Halifax for over £4k;

sent 1st letter end of April,

got standard 8weeks allowed to investigate;

changed bank accounts;

2 charges applied to Halifax a/c - leaving it £78 unauth overdrawn

used different bank account since April

decided to wait 8 weeks, as couldn't afford court claim

got letter yesterday - standard - charges are fair

checked a/c on-line yesterday - still £78 o/drawn

Phoned today and asked for claim to be re-evaluated/escalated

told this could take up to 28 days - asked for sooner if possible

checked on-line today - a/c balance is Zero and CLOSED


I have had no letter or communication about this from the Halifax

about the Current A/C, unless letter lands today, not sure.


Surely this is not allowed?

Could I use this to express annoyance at how they have treated me to push for settlement?


Any advice greatly appreciated?



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