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Bank Still Not Refunded Charges

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It's been two weeks since I sent to Halifax my acceptance form stating I am happy to refunded x-amount and signing on the dotted line, but still nothing


Bank of Scotland paid up my credit card charges within a week, they also had notes on the system of when my forms were received by them and a further note when the finance department received the claim and the date the cheque was issued.


Halifax on the other-hand for some stupid reason say they can't even tell me if the form has been received or when it will be delt with.


Is there a legal time a bank can take to pay me back before I can get nasty and write them a letter??


My point-of-view is that if the bank start writing letters to me when I fail to make a payment then surely I have the right to do the same. The Woman from HBOS which I always seem to be landed with when I phone was actually getting annoyed that I was phoning, I mean common it's my money

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