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    • HI   Ah that little lets downgrade it to a Stage 1 Complaint so it looks like wee dealt with it properly if the Regulator looks at our books/files.   It's a tactic Housing Association use even my own recently tried that and I refused to let them get away with it.   So you respond to the Customer Service Manager NOT BY PHONE unless you can record the call.   To Customer Service Manager   Following our telephone conversation on XX/XX/2021 reference my Formal  Complaint you informed me that my Complaint was being dealt with as a Stage 1 Complaint.   I find this unacceptable as this Complaint was made via T&C online Portal with Acknowledgement receipt from T%C of my Complaint in July 2021 and T&C have now only decided to deal with this after I recently had to Hand Deliver (16th Sept 2021) that Complaint to your Office which is  unacceptable.   Therefore T&C have had from July 2021 to resolve this Complaint as per your own Stage 1 Complaint procedure and I quote:   Stage 1: Your complaint will be allocated to a member of staff who will contact you within 2 working days to discuss your complaint and understand the problem. We aim to resolve complaints within 10 working days, but sometimes investigations can take longer. In this case we’ll let you know, keep you updated and agree a timescale for our response with you. As the above has not been carried out and was only acted upon as previously stated when I hand delivered  my Complaint again on 16th Sept 2021 to your Office this is not a Stage 1 Complaint as T&C have Failed to carryout the above Stage 1 Complaint Procedure since July 2021 therefore my Complaint should be Escalated to a Stage 2 Complaint as per your own Complaints Procedure. If T%C refuse to escalate this Complaint to Stage 2 I require full Clarification as to why.        
    • Hi guys, I have recently found this website and have been reading a lot regarding Hermes scandals. Thanks a lot to all the people running and supporting this forum. Doing lord's work. Here is my case, hope I can get some help. On 07/08/2021, I used Hermes service to ship my laptop however the laptop never reached its intended destination.  On 16/08/2021, I had a chat with their representative over the phone to get an update on the situation. I was told they will start a brief investigation to find my laptop. After a long wait, on 14/09/2021, it was confirmed that my laptop was indeed lost. On 25/09/2021, I filled in the compensation form.  On 27/09/2021, I received compensation of £20 + postage of £5.80. On 28/09/2021, I asked them to review their compensation and reimburse me in full. (Formal complaint) The laptop was purchased on 02/08/2021 priced at £1049. Do have a PayPal invoice for it. I did not use Hermes insurance as I didn't have any trouble with their deliveries in the past. The parcel was declared as a laptop. I have prepared a letter of claim to send them as soon as they reject my request to pay in full. Few questions, I couldn't find answers about: Do i need to send email to Hermes with letter of claim or post? Next steps: Wait for formal complaint's response..  Submit letter of claim, wait 2 weeks, then register and issue complain on money claim county court website? Hope i can get some feedback on my letter of claim.   Letter of claim1.pdf
    • See all resources available if you would like to become an apprentice in Coventry.View the full article
    • Funny you should mention it-I have today got a letter from the court telling me the judge's comments 'there is no record of an email of 23 July 2021 with the Help With Fees application' 'the Help With Fees code was not generated until either 21 April 2021 or 18 August 2021 and so cannot have been included in an email sent on 23 July 2021'.  'If you want to set aside the order of 2 Aug 2021(I assume that's the one that no-one vhas received,vacating the case) you must make an N244 application  and pay the fee of £255 or submit a Help With Fees application'.   They don't even know when the code was generated and have no idea whether this was before or after the email was sent to them...    
    • The US carmaker vows to "lead America's shift to electric vehicles" with largest ever factory.View the full article
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AQ Stage


Ronaldo2k
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Hi guys,

 

Had the AQ from the Court and have to get it back to them by the 28th June.

Expecting the B'lays soliciters to wait until the last minute.

 

Just out of curiosity, do B'lays usually settle before I get a Court date or do they wait right till the last second?

 

What is an estimated time scale? Aiming before August, is that realistic target to get the Cash by??

 

Cheers,

 

Ron

 

 

 

The Woolwich - Case being held by Court. £1700

Halifax - Case being held by Court. £800

Halifax Visa - 1st Request, Awaiting response. £800 + removal of default notice.

Natwest - LBA - £800.

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Hi, Im in the same situation here, I have received a Notice of Transfer of Proceedings saying that the filing of an allocation quenstionnaire be dispensed with in this case.

 

I have not had any other info from the court and they have not told me what I should

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Try this number, ring and ask if they want to settle you might just be surprised. ;)

Krysta Campbell is now dealing with many of the advanced staged claims.Direct dial;02071164753 Fax 01452 638359 [email protected] com

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Hi, I am in the same situation. I have received a Notice of Transfer of Proceedings saying that the filling of an allocation questionnaire be dispensed with in this case.

 

I have not been told what will happen next or what i need to do.

 

Does anyone have any ideas???

 

Thanks in advance.

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You will recieve further directions from your local court. Please start your own thread so you dont get lost in this one. Also if your claim is over £1500 you may still have to pay the allocation to track fee. Ring your court and confirm this.

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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Hi Guys,

 

Well sent my AQ back.

 

Just waiting for a Court Date now.

 

Cheers,

 

Ron

The Woolwich - Case being held by Court. £1700

Halifax - Case being held by Court. £800

Halifax Visa - 1st Request, Awaiting response. £800 + removal of default notice.

Natwest - LBA - £800.

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  • 3 weeks later...

I now have a Court date for the 29th August. Documents to be with Court by 2nd August.

 

Now with my last Court Case (Natwest) they settled before I had sent the documents. Is this likely to be the case with Woolwich?

 

I will gather all documents anyway just in case :0)

The Woolwich - Case being held by Court. £1700

Halifax - Case being held by Court. £800

Halifax Visa - 1st Request, Awaiting response. £800 + removal of default notice.

Natwest - LBA - £800.

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Hi Ron

 

THreads seem to indicate that B's Litigation are so snowed under that they don't have manpower/inclination to consider negotiating settlement wioth court dates further than 3 weeks away.

 

Quite honestly, even if they did agree to settle, I would still send in documents by 2nd August UNLESS you actually have the cleared dosh; if you don't comply with court deadline because you're on a promise from Barclays, the court will Strike Out your Claim and Barclays will be laughing all the way back to the bank.

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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Hi Ron

 

THreads seem to indicate that B's Litigation are so snowed under that they don't have manpower/inclination to consider negotiating settlement wioth court dates further than 3 weeks away.

 

Quite honestly, even if they did agree to settle, I would still send in documents by 2nd August UNLESS you actually have the cleared dosh; if you don't comply with court deadline because you're on a promise from Barclays, the court will Strike Out your Claim and Barclays will be laughing all the way back to the bank.

 

Yup, understood. Will get all the documents to the Court by the 2.8.07, am I also required to send a copy to the Soliciter for Barclays?

 

Ron

The Woolwich - Case being held by Court. £1700

Halifax - Case being held by Court. £800

Halifax Visa - 1st Request, Awaiting response. £800 + removal of default notice.

Natwest - LBA - £800.

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You haven't posted the court Order however I would presume yes as it is standard wording in any pre-hearing 'disclosure' Order for the Claimant, that you serve both the court and the Defendant (same deadline).

 

Goes without saying at this stage that you send it registered post. If I were you I'd be tempted to send the covering letter suggesting that in view of the Aug hearing, they may now wish to discuss settlement.

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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You haven't posted the court Order however I would presume yes as it is standard wording in any pre-hearing 'disclosure' Order for the Claimant, that you serve both the court and the Defendant (same deadline).

 

Goes without saying at this stage that you send it registered post. If I were you I'd be tempted to send the covering letter suggesting that in view of the Aug hearing, they may now wish to discuss settlement.

 

Including costs its about £1900. Hwoever, when I started Action the interest per day was about 34.00p. Am I within my right to claim that bacl also or is that at Court discretion?

 

If its my responsibility, am I required to make the calculation or is that the responsibility of Barclays?

The Woolwich - Case being held by Court. £1700

Halifax - Case being held by Court. £800

Halifax Visa - 1st Request, Awaiting response. £800 + removal of default notice.

Natwest - LBA - £800.

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If the 'interest' of £0.34 you are referring to is the Statutory Interest of 8%APR, then you have a legal right to have that accruing until date of settlement (or where it makes for sensible agreement and Barclays are settling by cheque as oppose to crediting a bank account, up to the date that Barclays make out the cheque).

 

Should Barclays confirm that they're wanting to settle pre-hearing, you can email through an updated SOC to their Litigation Department and if you want, also add an NB footnote to the bottom of your SOC stating that ongoing 8% Stat Interest is at the rate of £0.34 - that way they have all info they require to settle for the correct amount (and it shows that you know they know :D)

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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Many thanks Cakes.

 

Would it be worth calling their soliciter to see if they want to settle?

The Woolwich - Case being held by Court. £1700

Halifax - Case being held by Court. £800

Halifax Visa - 1st Request, Awaiting response. £800 + removal of default notice.

Natwest - LBA - £800.

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3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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