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Hit them with the FOS

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Any comments please


Is it true that just asking for a companys internal complaint procedure starts the eight week limit before the FOS get involved.


when can the ombudsman service get involved?


We can get involved and start looking at your complaint if:

  • the business has sent you a letter with its final response to your complaint, but you're still unhappy:mad: or

  • the business has had eight weeks already but has still not sent you its final response.;)

As I understand it this little lever can cost a DCA 400 quid:D .


Don't use it too early, just make sure you get your complaint in early.:cool:

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