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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
    • Hi. As you can probably presume by the time this has been posted, I am annoyed. Long story cut short is we bought a new build, got a professional snagging company to come in and make a list of things that needed doing and am now still in the process of liaising with painters / electricans, etc. There has been significant disruption with arranging to be in to help guide the various workmen, etc, let alone the complexities of Covid to deal with as well as having two small children. Tonight we were up until quite late having to prepare things for a painter to come tomorrow to fix all the awful painting and marks on walls / poor finishes, etc. This has (and has had over the last few weeks) had a knock on effect with being tired, work being affected, let alone sooooo much time wasted on discussing the various elements with the developer (who hasn't argued with any of the painting, poor electrics, etc that has to be done). My question is has anyone ever claimed redress for all the wasted hours that have to be spent on doing things like this because a developer rushed to get a house ready on time?
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
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      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Are MBNA in default of YOUR cca request?


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and i would complain about all the deletions and insist that they have not complied

 

they are OBLIGED to provide all the information they hold about you

 

clearly these are files relating solely to you and you are entitled to know the bits that have been blanked out

 

i would write and insist on a complete record

 

some of it is CLEARLY about you for it can be deduced that what has been removed in one instance is the ohone number that they called you on

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I agree with Citizen B. Although the Banking Code is not a regulatory document it has enough standing in terms of being recognised that the FOS will say well they are only abiding by the code in terms of what it allows them to do. Your only option is legal and that too would be a tough case to argue until such time as the Code is defunct and incorporated in legislation. Moreover, you'd be open to costs. I'd just wait the 6 years out.

 

The bigger question is whether if they subsequently issued a formal DN they could start the clock ticking on the 6 years again. I don't believe they could as the 6 years is not enshrined in law either, it's just an informal agreement between the CRAs and the ICO as to what is reasonable. In terms of information processing no further event would have taken place that was the result of an action by you in that time if they did issue the formal DN. Therefore it would be tough for a CRA to argue to start the clock again.

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  • 2 months later...

I think I may have the answer to your Default Notice and the reason why you can't find it for your account number.

 

MBNA serve a letter of intention as you've quite rightly said under the ridiculous guise of the Banking Code :confused:- why only MBNA knows as they issue agreements under the CCA 1974 and are Consumer Credit Licence holders. The reason why you can't find a copy of the DN is because if you don't respond to the letter of intention (which they unlawfully rely upon to register a default), they Charge Off the account (allegedly for tax purposes anyone!) and they change the account number - take a close look at any DN from MBNA anyone has received and you will find the No's do not match! They then serve their own peculiar version of a compliant DN i.e asking for the whole amount, not giving 'not less than 14 days' etc under Section 87 of the CCA where they state that they've already registered the default etc etc. Normally their ploy is before this 'default notice' expires they sell this 'newly numbered' debt to a DCA for more money! MBNA legal team are complete buffoons who do not seem to know their a*se from their elbows!

 

If you have experienced this cr:evil:p from MBNA - please contact Alison Nuttall who is the Chester Trading Standards Enforcement Officer who is responsible for MBNA's compliance. Apparently she is totally unaware (genuinely) that all of us out in the real world are having problems with MBNA and she would love to hear from you BUT she will take the issues and complaints seriously.She is literally looking in to these issues now - so please DO contact her now - the more evidence against MBNA the better the result!

 

You can e-mail her on:

 

alison.nuttall@cheshirewest.gov.uk

 

And yes MBNA trolls if you're reading this - yes it is me!

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I've tried the route of Chester Trading Standards about 3 years ago and they forced MBNA's hand to supply me with a clear copy of the agreement (got loads of prescribed terms missing!) I thought the general consensus was that TS and MBNA were all in bed together having cosy chats once a week with tea and biscuits - the last thing I want is MBNA to slap me with an 'official' DN as I'm 3 years in to the supposed one.

PLEASE sign this petition to reduce amount of time CRAs hold your data

http://petitions.number10.gov.uk/CreditRA

 

I HATE MBNA :evil::-x:mad::-x

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  • 1 year later...
  • 2 years later...

Hi all

 

Just over 6 years ago,

I asked MBNA for a copy of my CC agreement plus terms & conditions I signed up for in 1993 for my Girobank CC.

 

After months of them messing about, and sending various T&Cs of what I 'could' have signed up for,

they admitted they did not have the original T&Cs I signed up to.

MBNA dug out a badly copied signed agreement but it contained no prescribed T&Cs that could be linked to it said agreement.

 

They then went on to place a default on my credit file.

I didn't receive a default notice or any warning of this at all.

 

I was hoping it may have been incorrect to challenge it on those grounds,

but unfortunately, I never received one.

 

They never took me to court, they never pursued it any further

- as I believe they couldn't chase the debt due to incorrect paperwork.

 

Fast forward 6 years and the default drops off next month.

This has affected our ability to move house in that time amongst other things.

Previous to this my credit file was really good and clean. It still is, apart from this one default.

 

My question is,

can I now go on to sue them for defamation of character or something similar?

 

I'm also going to pursue a PPI claim against them to for pre-exisiting medical conditions & self employment.

 

I haven't attempted this before as I was afraid they could slap the default on again

this time with a correct Default notice and I would have to wait another 6 years to clear my file.

 

Any advice would be really appreciated

PLEASE sign this petition to reduce amount of time CRAs hold your data

http://petitions.number10.gov.uk/CreditRA

 

I HATE MBNA :evil::-x:mad::-x

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Personally, id cut my losses and run... Your credit file will look much better and i have a feeling that its truly not worth it.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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In the mid 1990s Lloyds TSB wrongly put a default onto my credit file.

I did have a credit card with them which they incorrectly defaulted.

I wrote a letter asking for compensation of £1,000.

They sent me a cheque for £750.00, which I accepted, and of course the illegal default was removed from my credit file.

Result :-)

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You wont get them for defamation of character. It will also be hard for you to get compensation as you havent really done anything about the default in 6 years.

 

You MIGHT be able to get the ICO involved if you can show the default was placed incorrectly AND you have proof you suffered financially due to the alleged error.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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BSC - no the CC agreement is signed by me, so it's definitely my debt, however the credit agreement is unenforceable.

 

RenegadeImp - The agreement was unenforceable due to them not being able to produce the credit agreement showing all the correct prescribed terms and conditions. The showed my T&Cs or what they 'could' have looked like. They then defaulted me without sending a DN, therefore not giving me the opportunity to remedy the debt before the default was applied.

 

It good to see that is was remedied Florish and you at least got compensation :)

PLEASE sign this petition to reduce amount of time CRAs hold your data

http://petitions.number10.gov.uk/CreditRA

 

I HATE MBNA :evil::-x:mad::-x

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this thread refers...

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?81907-MBNA-ding-ding-Round-2/page3

 

don't think you stand a chance

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Thanks DX, well I don't really want to flog a dead horse.

 

But MBNA being able to issue defaults on unenforceable agreements without DNs is not entirely good practice is it?

 

There's no way they can issue a correct DN at this point is there, as I'm going to go after them for PPI.

PLEASE sign this petition to reduce amount of time CRAs hold your data

http://petitions.number10.gov.uk/CreditRA

 

I HATE MBNA :evil::-x:mad::-x

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Hi unenforceable just means they cannot enforce in court though some try with those unaware of the regulations that apply they can do almost anything else and some do. MBNA just ignore they HATE that.

 

Going after them for PPI they would just offset against any outstanding debt on the account if you wanted the money you would have to take them to court and get the judge to agree with you.

 

dpick

cannot find it A to Z

 

http://www.consumeractiongroup.co.uk/forum/consumer-forums-website-questions/53182-cant-find-what-youre.html

 

 

Halifax :D

Paid in full £2295

 

MBNA:mad: 20/03/2008 settled in full out of court

 

Capital One:D

07/07/2007 Capital one charges paid in full £1666

19/01/2008 recovered PPI £2216 + costs

 

Littlewoods :-D

12/08/2007 write off £1176.10 debt.

 

JD Williams charges refunded in full £640

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thanks dpick - I have had the card since 1993, so it's quite a long time paying the PPI (with compound 8% interest) - however, I think I may just draw a line under it now and move on :)

 

I've waited so, so long for this default to drop off - the next 30 days can't come quick enough!! We can finally begin to look at moving house :) :) :)

PLEASE sign this petition to reduce amount of time CRAs hold your data

http://petitions.number10.gov.uk/CreditRA

 

I HATE MBNA :evil::-x:mad::-x

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The agreement was unenforceable due to them not being able to produce the credit agreement showing all the correct prescribed terms and conditions.

 

That only relates to enforcing the debt through a court. They can still add a default.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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thanks dpick - I have had the card since 1993, so it's quite a long time paying the PPI (with compound 8% interest) - however, I think I may just draw a line under it now and move on :)

 

I've waited so, so long for this default to drop off - the next 30 days can't come quick enough!! We can finally begin to look at moving house :) :) :)

 

Agree just having rid of them gave me such a lift.

 

dpick

cannot find it A to Z

 

http://www.consumeractiongroup.co.uk/forum/consumer-forums-website-questions/53182-cant-find-what-youre.html

 

 

Halifax :D

Paid in full £2295

 

MBNA:mad: 20/03/2008 settled in full out of court

 

Capital One:D

07/07/2007 Capital one charges paid in full £1666

19/01/2008 recovered PPI £2216 + costs

 

Littlewoods :-D

12/08/2007 write off £1176.10 debt.

 

JD Williams charges refunded in full £640

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the PPI will be at THEIR compounded rate

 

so it will be worth £1000's

 

once the default in the summary reaches 6yrs

it will VANISH from your CRa file NEVER to return.

 

no matterwhat MBNAdo.

 

of course yes they'll prob offset

but with a card of that age for PPI

 

you are in for a huge reclaim

 

browsing the other threads on this card

 

it seems you hae all the statements.

 

so use an AVG APR

and if there are months that you do not know the PPI charges

use an AVG PPI figure of those months you do know.

 

use the CISHEET

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Should have been properly challenged at the start, no effort having been made to reduce the damage likely to be caused will seriously impact on any claim made now or in the future.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Should have been properly challenged at the start, no effort having been made to reduce the damage likely to be caused will seriously impact on any claim made now or in the future.

 

I never challenged at the time as I'd only had my 2nd child 2 weeks previous to the default and my mind was elsewhere.

 

As for no effort, I looked to challenge it 2-3 years in but was scared that they would default me 2-3 years in as I never received any DN.

 

So, yes I'm only coming at now when they can no longer slap me with any further spiteful actions that could seriously impact us for a longer period of time.

PLEASE sign this petition to reduce amount of time CRAs hold your data

http://petitions.number10.gov.uk/CreditRA

 

I HATE MBNA :evil::-x:mad::-x

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the PPI will be at THEIR compounded rate

 

so it will be worth £1000's

 

once the default in the summary reaches 6yrs

it will VANISH from your CRa file NEVER to return.

 

no matterwhat MBNAdo.

 

of course yes they'll prob offset

but with a card of that age for PPI

 

you are in for a huge reclaim

 

browsing the other threads on this card

 

it seems you hae all the statements.

 

so use an AVG APR

and if there are months that you do not know the PPI charges

use an AVG PPI figure of those months you do know.

 

use the CISHEET

 

dx

 

The problem is I don't have the 20 years worth of statements, so I really couldn't work out how much I've paid out over that period. Can I ask for statements going back so far?

PLEASE sign this petition to reduce amount of time CRAs hold your data

http://petitions.number10.gov.uk/CreditRA

 

I HATE MBNA :evil::-x:mad::-x

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yes

 

so you've never SAr'd them?

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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yes

 

so you've never SAr'd them?

 

dx

 

Yes, but I think I only got about 6/7 years worth, I will go and dig out what I have and see what payments have been made to PPI for that period.

PLEASE sign this petition to reduce amount of time CRAs hold your data

http://petitions.number10.gov.uk/CreditRA

 

I HATE MBNA :evil::-x:mad::-x

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