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Today is my birthday and what a present!!


28 days passed fri 15th.On a whim i called NW branch and was told credits totalling £4933.55 were in , that's all of my claim but not the £2.02 daily interest for the last 30 odd days. Ah well.... But now it gets complicated. When i went to the branch to withdraw the money it was £1599.82 short. This sum was repaid from my IVA which i settled in febuary but NW hasn't updated my 'dormant' account. The nice lady at the branch was helpful but couldn't help and wouldn't let me have any of the money despite me having ample ID. Back home i spent fruitless hours trying to get anyone at NW to resolve this. ARGHHH!!! Any advice appreciated.

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