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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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and what happens when u do both :rolleyes::Did say we need photo evidence :Dxxxkia

 

 

both? sucking and blowing at the same time:-o

 

 

 

well, I reckon you'd end up with a balloon stuck down your throat, or a werther inside your balloon..............or worse:p:D

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

much worse!!:p

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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both? sucking and blowing at the same time:-o

 

 

 

well, I reckon you'd end up with a balloon stuck down your throat, or a werther inside your balloon..............or worse:p:D

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

much worse!!:p

omg nooooo not the wurthers the hairy one its not still there:-o:rolleyes::Dxxxkia

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Yes it is ............................. and hairier than ever. ;)

 

 

 

 

 

 

 

The grapes are all wizened up now :rolleyes:...................

 

 

 

 

 

 

 

they resembled little tiny prunes :eek:................................. must have been the cold weather. :razz:

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Hi Angels (and Charley)

Long time no "speak":)

I've been looking and keeping up with the gossip from afar (or "lurking" as Charley once put it)!!:???::???:

I've probably got a terrible cheek but for this cause I've got no shame::wink:

As a lot of you will remember my friend lost her son at the age of 24 to cancer.:( Well, that was 3 years ago last month (can you believe it??). At the time I felt there was nothing constructive I could do for her, so............. I took part in the "Race for Life" in memory of James that year. I'm running again this year (my 4th) on Sunday at Blackheath. Over the years I've magaged to raise over 2K.

I know times are hard for the most of us........................I'll say no more.

If you could sponsor me I would be very grateful but even if you can't your thoughts at 10.30 on Sunday morning will be very much appreciated. (I'm not getting any younger..........):D

http://www.raceforlifesponsorme.org/elizabethhaigh1

Cassie xx

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Hi Cassie, hope life's being good to you and yours, including the four leggy.

 

Sorry, didn't respond sooner but got my hands full at the mo', my OH has had an accident and needed operation to repair a severed quadriceps tendon and is in plaster from groin to ankle, and being busy I didn't see your post until today.

 

I hope your 'race' was successful, I've donated and hope lots of other people did or will too, the more help there is to beat this terrible afflication the better.

 

xxxxx

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Hi T

 

Thank you, thank you, thank you.

 

I will call you one day........

 

You've had your fair share of troubles :(since that lovely weekend we had - we must do it again!:D

 

The race went well, although as the years go by it's getting a bit harder, but still it's for such a good cause.

 

Thanks Again for your generosity.

 

Cassie xx

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my OH has had an accident and needed operation to repair a severed quadriceps tendon and is in plaster from groin to ankle, and being busy I didn't see your post until today.

 

xxxxx

 

Blimey T, that's awful! I'm beginning to think your household is jinxed, between pneumonia, busted ankles, your mum, and now plastered groins and ankles:eek:

 

hope you're keeping ok. Is he being a typical bloke patient and needing waiting on hand, foot and finger.........or are you threatening to inflict a bedbath on him?:D:D

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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Cass,

 

good for you girl, keep on runnin':p

 

I'm still a bone idle layabout benefit scrounger, so I can't really contribute at the moment, but I'll make it up if I ever become a fully paid-up member of society again

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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Blimey T, that's awful! I'm beginning to think your household is jinxed, between pneumonia, busted ankles, your mum, and now plastered groins and ankles

 

hope you're keeping ok. Is he being a typical bloke patient and needing waiting on hand, foot and finger.........or are you threatening to inflict a bedbath on him?

 

 

 

I'm fine thanx Cf, just cream crackered with all the running around. :)

 

He was being a typical bloke patient till I threatened to send for the community nurse to deal with him :p, now he's as good as gold :grin:. Had his cast replaced yesterday, still full length and has to have this one on for another 3 weeks, then tney'll 'consider' putting a hinged cast on so he can start bending the leg ........... that'll be fun. ;)

 

Treated myself today, I went out and ordered my new car, it will be ready late October ..... am having a 2010 Mondeo with all the sports bits, it looks great on the screen ... only prob is the colour, they've discontinued the ones I like so the dealership are having a search to get me the one I prefer but I might have to settle for dark blue .... oh the choices a girl has to make. ;)

 

Hope the job hunting is more succesful and you become gainfully employed soon. :D

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I'm fine thanx Cf, just cream crackered with all the running around. :)

That's good to hear T, just make sure you build in plenty of time for sitting with your feet up and a brew in your hand:p

Treated myself today, I went out and ordered my new car, it will be ready late October ..... am having a 2010 Mondeo with all the sports bits, it looks great on the screen ... only prob is the colour, they've discontinued the ones I like so the dealership are having a search to get me the one I prefer but I might have to settle for dark blue .... oh the choices a girl has to make. ;)

 

Dark blue?? what sort of colour's that? Black and sporty, with lots of chrome bits!! the new Mondeo's a really nice car, drove one for a while earlier this year. Not as quick as that ST I used to have , but quick enough, and lots of fun!:D:D

 

and the job-hunting's going ok so far thanks;)

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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sorry was away a few days back now :Dsorry to here about OH T give him my best will u and tell to stop bloomin well moaning or ill come and sort him out :psorry cassie im in same boat no money atm on benfits too but good luck with it and kk thanks for bumping our bottom ;)oppss slip of tongue off the bottom :Dxxxkia

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Charlies Angels!!!!! Never changes on here does it ?

 

Hi ya folks, hope everyones well and feeling good.

 

Baz

Please note that although my advice is offered, you should consult your legal representative before taking ANY action.

 

 

have a nice day !!

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Charlies Angels!!!!! Never changes on here does it ?

 

Hi ya folks, hope everyones well and feeling good.

 

Baz

 

 

Hi Baz

 

Nothing changes!

 

 

We've just got a little older :shock:

 

 

 

 

 

 

 

 

 

but no wiser!

 

:p;):p

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Hi Baz

 

Nothing changes!

 

 

We've just got a little older :shock:

 

 

 

 

 

 

 

 

 

but no wiser!

 

:p;):p

eh u speak for yourself whats me name again :rolleyes::D:Dxxxkia

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Sayin Nowt .. . :rolleyes:

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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:confused:

 

Why are you patting your own head Kia? :)

 

 

 

 

she's practising for that silly game where you pat your head and rub your tummy...................taking it slowly, one thing at a time:D:D:D

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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