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    • I'm afraid that I think that as you've assembled the chair and you are unable to return it into its saleable condition, then you probably have a problem. I don't think you could take advantage of the distance selling rules in those circumstances and that means that the seller would be entitled to apply conditions to the return of the item. If that's the case then you only fall back is that the item was defective if you find that there is something wrong with it which is preventing its disassembly. On the other hand, this itself raises an interesting issue. Does a chair become of unsatisfactory quality because you can't take it apart and put it in a box? From the sounds of it, the sellers terms and conditions that there is a restocking fee for the return of an online sale even if it is within the 14 day period, seems to me to be quite unenforceable but on the basis of what you say, that issue doesn't arise here because you are unable to put the chair back into its saleable condition and it's not clear that the chair is defective - 
    • Hi everyone, I'm in need of some urgent advice please. Apologies for the long post - I felt it was better to provide all the information clearly at the outset.   I purchased an office stool (that cost £104.39) online, which was delivered on 18th May. After assembling the stool, I found it wasn't suitable for me, so contacted the seller on 27th May to initiate a return.    The seller told me that there would be a "£24.95 handling charge" for returning the item. He quoted the terms and conditions from their website to back this up (please see below), although this is confusing because 35% of £104.39 does not equal £24.95: "Please note that furniture items are subject to a 35% restocking fee. Furniture returns will only be accepted if the item is unused and still in the original packaging. All furniture returns must be made within 14 days of delivery."   I told the seller that, under the Consumer Contract Regulations, the trader cannot charge any fees in the event of cancellation. The response was: "If you not happy to pay for the collection charge for us to arrange this with a courier to uplift then you can send this back to our office directly arranging your own courier, please note we would not cover the cost if this is the case."    I agreed to this, because from my reading of the CCR I thought that the customer was responsible for return delivery:  (5) The consumer must bear the direct cost of returning goods under paragraph (2), unless— (a)the trader has agreed to bear those costs, or (b)the trader failed to provide the consumer with the information about the consumer bearing those costs, required by paragraph (m) of Schedule 2, in accordance with Part 2. Also, from getting quotations online I thought I could arrange delivery, for what was at the time a smallish box, for a much cheaper price (£7-8).   However, when I tried to disassemble the stool for return, it would not come apart. I contacted the manufacturer for further guidance, but the only how-to video they had available was not applicable to the model, and the manufacturer representative was unable to provide further instructions.   I have now been sent a 'built box' to return the stool without the need to disassembly. The issue is that the size of the box means that shipping charges are now £30 minimum i.e. more than the 'handling charge' the seller quoted.    Am I obliged to pay this return fee, or should this actually be something the seller should pay for? 🤔 I feel like I may have two potential arguments against it: Return delivery would not be nearly so expensive if the stool had come apart as the manufacturer said it should.  The Consumer Contract Regs state that a consumer is not responsible for return shipping if the trader has not provided information about the right to cancel and about return shipping on a durable medium.    What even counts as a durable medium? The dispatch note that came with the stool had no such information, while the order confirmation email simply had a link to their terms and conditions (which includes the statement about the restocking fee quoted above).   Does this clause mean the seller is still obliged to pay return shipping? Any advice would be greatly appreciated! I'm starting to stress a little about this because the 28-day cancellation-and-return period will be in two working days (although I realise that may be extended if it can be considered that the seller did not provide the required cancellation information).    Thank you in advance!  
    • so what you mean is that "each" parcel contained a single dinner plate. Thank you that clarifies things. As you been advised by my site team colleague, please make sure that you read around a substantial number of the Hermes stories on the sub- forum. You will get to understand the principles and also the similarities and approach from Hermes. Of course Hermes is being abusive of the system because they exploit a taxpayer funded under resourced justice system simply to put their customers into a kind of triage where only the most persistent finally get through to the end which is almost always – mediation – and then will manage to get their money or most of their money. Hermes are abusive of this system and of course they are actually going to spend more money than the value of your damaged items trying to smash you down. Because their attempts to crush you are effectively subsidised by the taxpayer, they don't really care. Make sure you understand what they will say about the prohibited items list because your plates are made of china or porcelain and will be prohibited items, according to Hermes. On the other hand, they were correctly declared and they were accepted for delivery. The values were correctly declared – and once again after you have completed your reading, you will understand the significance of this. Hermes will also try to say that you didn't have a contract with them and you should sue packlink – who conveniently – are based in Spain outside the jurisdiction. They were say that you are attacking the wrong people. Once again, when you have completed your reading you will understand the standard reply to this. Once again you will discover that this is Hermes being abusive of the system and misleading their customers as to what their rights are. Make a formal complaint to Hermes. Tell them that they are responsible. Don't give them a deadline, but wait a reasonable time – 10 to 14 days – after which you will send them a letter of claim if they haven't put their hands up by then or if you have had no response. By that time, you will have done enough reading to understand the way it goes but we will advise you and support you all the way.   Come back here when you have been knocked back by Hermes and we will take you through the next step  
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I was going to post this in the vehicle section but it doesn't seem like people go there all that often and this is more of a theoretical question whici popped into my mind.

 

I drive a Renault car which is a little old and it has a really good immobilizer. so good that without the key you cannot start the car, or indeed if the battery needs chaging and you don't manage it in ten seconds the key loses its code. You can only get a new key from Renualt and the last time I did this it cost in the region of £150. This does not seem reasonable to me, for example there was a key coding fee of about £30 and a friend who works in the trade said this is a very taxing process which invovles pointing the key at the sensor and pressing the button.

 

I don't really think I would get anywhere but I was just wondering if this was reasonable?

 

My ex had the car before me and she needed a key too (her mum threw it out!). They have a service where they change the battery for about £12 but its not guaranteed which seems a bit shoddy.

 

I was also wondering if other manufactureres have similar tricks? I mean what is your choice? The car will not move. The first time it happened the smarmy person at Reg Vardys said we cna arrange to tow the car here, and I thought I bet you can - I had just seen him flog a pair of wipers for £17 odd quid EACH PLUS VAT to a lady. The best set in HAlford were less than £20 at the time.

 

Can I kick up a fuss over this? I mean they've got you over a barrel. I quite like getting money out of companies...

The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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sadly im not into renault only vauxhall

but i can do my keys with a little help from a nice source

 

i'll have a look at the website forum i use and see if they have a ranault section

cause being an older model it bound to be crackable.

 

if i do i'll pm you

 

dx100uk

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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but lets be a little more realistic- twenty years ago you could have a key for lets say a ford capri, and with a little juggling and messing it would get you into most ford cars, and if the ignition barrel was worn enough even start and drive away.

now keys are more complicated for this very reason.

i can read a ford key number very easily and cut it, however even though that key would get me in a car it would not let me drive it away, hence the anti theft element that keeps insurance down to less than it was in the early nineties, and less people killing and maiming on our streets in stolen cars.

ok they are very pricey but it reduces the risk overall wouldnt you agree

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Hi.

I had the same problem with my key for an 'R' reg Mondeo. Only had the red key (Which is the main one) and Ford wanted £50 for a key, but said I had to buy 2 at once and then a futher £100 to code it!!! The £100 was for an hours labour, but I work for a VW garage and I know it only takes about 20 mins (if that) - even I can do it with the computer! So after a little researching on t'internet and a very helpful man at Ford parts dept I bought a remote key & programmed it myself - very proud (Girly!)

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I had a SEAT Arosa and lost the main key with the alarm/remote central locking buttons on. I was left with the spare key and had to open the central locking by actually turning the key in the lock.

 

So, I bought a used alarm fob, a blank key and a set of diy programming instructions from ebay, had a copy of my key cut and glued it all together and voila! Beep Beep again!! :D

 

Not bad either for a girly! ;)

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Renault megane, RT P reg (1996).

 

My point was not that the secutriy measures are not necessary, I accept that, my point is they have you over a barrel and are ripping you off.

The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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Need a bit more info. Does the key have remote locking and if it does inside the key where you put the battery there should be a number usually on a paper tag with 5 6 7 or 8 numbers. Only the ones with 8 numbers can be reprogrammed without diagnostic equipment. If the key has no remote locking and only contains a transponder chip for the immobiliser again unfortunately you need diagnostic equipment.

 

If it is a remote key with 8 numbers let me know and I can let you have programing info.

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I really REALLY don't want the key since if anything goes wrong I need to tow the car and buy another one. Reg Vardy is under a different name now (I believe they were bought) so I'm going to try my luck with a letter. Sometihng along the lines of asking how they justify the cost, pointing out that I'm going to drive thie car until it breaks, and that I would very much like another Renault but not if I will be ripped off.

 

Doesn't it ssem unfair to others that manufactureres have you over a barrel? Doesn't a charge for a service have to be reasonanble?

 

The car does have remote central locking, and all I have is the key, any bits of paper were lost long ago...

The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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there are places out there that can do non genuine keys and programme them for you, a good place to start would be locksmiths or car key cutting in the yellow pages.

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Not with my car, I tried the last time I needed one, apparently the immobiliser is part of the engine and you cannot get round it.

 

This is why I am so frustrated, they can charge what they like and I feel they should have to justify these charges.

 

I'm going to write a letter, you never know...

The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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  • 2 weeks later...

Anymore input?

The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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  • 2 weeks later...

lets put this in it's place, it's not the dealer ripping you off it's Renault, they charge the dealer £95 for the key code and the dealer charges you for the reprogramming at the hourly labour rate. Common trick from Renault is not to part with key codes on what is called dialogue, ie u type in vehicle reg no and u pull up all details about the car, apart from key code which is always blanked out.

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Well I want to send a letter to someone as this sort of thing rubs me up the wrong way. Where is your choice as a consumer? And lets be honest how am I supposed to know who's ripping me off given that I am not an expert? Thanks for the input though, always good to learn something new... lol

The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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I dont work for renault now m8 or I could have got you the code for around 12 quid as there are ways and means in getting these things, the 12 quid btw isnt what you would pay me, so am not [causing problems], but you can also get the code via some lets say not so legit garages.

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All I know is my car will not start if the key breaks as in the battery runs out (you have like ten secs to change it).

 

I'm going to send a letter for daft asking them to justify the cost, I want a new car but don't like being ripped off etc etc... Will have to elsewhere with my hard earned...

The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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