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Sneaky Lloyds/Createcard

Guest takeru

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Guest takeru

I sent off for my Data Request back in Feb and only received it last week. After looking through my statements I was upset to see that I had no charges owed to me !!

It was only as I filed these in my accounts that I noticed that they had missed off the first year of my account. The sneaky buggers obviously knew what I was up to and gave me my statements after my account had return to normal activity missing off a year of charges!

They were nearly lucky as I just took it as gospel and thought I must have not had any charges from them but something told me to double check which is good.

I have swiftly contacted them to resolve the matter and await a phone call next week.

Has anyone else had this problem and could I take them to court over this matter?

Does anyone know the legal requirement companies must have to keep records as I feel they will be using this excuse?

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