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Bloody vodafone


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I am so starting to really hate this company.


I first was paying them by direct debit and cancelled this because they were over-billing me and therefore taking too much money from me.


As you are probably aware they charge ppl for not paying by dd. since i sent them a letter asking them to justify their charges they keep being "unable to find" my payments and have not replied to my letter.


i now pay by standing order and have repeatedly checked with them that their bank details are right but 4 the last 3 months they have cut off my mobiles for non-payment and i have had to take my proof of payments to the shop and lo and behold they find the payments.



now can they mark my credit file as late payment if i have proof i have paid on time and its them that cant find the payment?


and also should i write back asking them why they havent replied to my letter and ask for the charges back?


rofl sorry if this is a bit long winded :p

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Absolutely, it is their incompetence - not yours. If they pass incorrect or misleading info to CRA's they are in breach of the DPA and a formal complaint would be worthwhile. You can also complain to the CRA holding the payment data that Vodafone;s records are incorrect, and they'll have to fix them or explain why they won't.

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