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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dinkydoo vs HSBC ** WON**


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Will not be panicking nor accepting freakyleaky, in actual fact will not even be answering the letter. I have written to DG many times to which they have not responded. So why on earth do they think they can just write one letter at the last minute and expect us to ROLL OVER.

 

Guess again. What letter? Postal strikes are a nightmare. See you in court guys.

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Nothing from the DG camp...no phone call to check if the post has arrived and with Friday being the last working day before judgement day it looks like we will be telling it to the judge. They could not get the funds to us on time in any case now so lets see what the judge orders. I hope (but know he won't) that he fines them an extra few quid for wasting court time.

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Twas the night before Christmas....nothing was stirring ...except DG. They made a full offer in writing with the cheque. naturally we told them to sod off.......only kidding. We also managed to get an extra £100 as a gesture of goodwill following a last minute effort to resolve before mondays court date.

 

Why did winning without going to court feel like an anti-climax??

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JUST WANT TO ADD MY CONGRATULATIONS TO YOU ON A VERY GOOD WIN.

YOU SHOWED A LOT OF GUTS HOLDING OUT TO THE VERY END.

after reading your thread - i think you should write your story again - make it into a brief outline of what you are telling about loosing your home and your desire to take hsbc to task for their handling of things.

i would think you should pm zootscoot with this and she seems to be really up on mortgage claiming. alternatively, i'll ask her to pop along when she can to look at your thread and see if she has any ideas for you.

but for now - really well done on this one!

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Thanks everyone for the congratulations and support. We (like so many others) have proven that the HSBC et al have been unfairly charging customers for years. I doubt that the banks will stop applying unfair charges but I do not doubt that eventually the government will produce some legislation (like a rabbit from a hat) that prevents Joe Bloggs from claiming. After all the banks and government are jolly good friends and golfing buddies. Get your claims in now...before the door shuts.

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Castlebest...according to legal advice the judgement is unneccessary to prove the charges were unfair. The fact that they settled is conclusive enough ....if they could have defended, they would have. The charges were unfair END OF STORY. Well actually its the begining of the story...only they don't know it yet.

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Dinky thats very interesting, keep us informed of developments if you can.

 

I know it will be difficult for you if your taking it further but I would be very interested to know the outcome when you have finished at least.

 

pete

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