Argos Help, Returning Faulty Tv 2.5 Months After Purchase

[baconbuttyman]

I bought one of those cheap £300 crown lcd tv's from argos, it was delivered on the 29th march, i was happy with it until it went wrong tonight, the screen went all sketchy with flashing red lights all over it, i phoned customer services and was told to phone the tech help line, but they were sht, the customer services told me that i was not entitled to a refund as it was past their 30 returns policy, i have to accept a repair, i told em no, i am not having a repair to it as it was not even 3 month old, they insist i am not entitled to a refund....are they correct, or can i insist on a refund after the argos tech guys have looked at it, as the fault must be inherrent.

[Darren]

Rubbish.

 

Insist on refund (in writing) The goods are faulty and therefore not fit for purpose.

[blitz]

You are only entitled to a refund on goods if

a) you reject the goods within a reasonable amount of time from purchase (which I call the acceptance period), this is the time in which you check the goods are working and in order. This is outlined under section 35 of the sales of goods act 1979 (as amended). The final word on this period is from a judge, and argos have assigned 30 days as a reasonable period in their opinion.

b) when the goods are impossible to repair/replace, or to costly to repair or replace. (Section 48B SOGA79)

c) when repairing the goods would cause significant convience (note that this would be something like driving it half way across the country yourself, not that you don't get to watch tv for a few weeks), or if they cannot do it within a reasonable amount of time. (Section 48C SOGA79)

 

Just because goods are faulty does not entitle you to a refund, inherent or not. Argos are allowed to refuse the request of a refund, and offer a replacement/repair (repair in this case and upto them). If you are still adamant on a refund, put it in writing to argos, stating the problems, when your brought it etc.

[baconbuttyman]

hehe...argos have now offered me a full refund

[Darren]

Well done,

 

Glad you got it sorted, but they didn't really have a choice.

 

The final word on this period is from a judge, and argos have assigned 30 days as a reasonable period in their opinion.

 

Like you say the final word is from a judge.

 

when in Court, Argos's opinion is of little relevance. If shops could state their own opinion and have it stand up in court they would all say 30 minutes.

 

At the end of the day Judges use their own opinion to decide the law.

 

I recently took Land of Leather to Court on behalf of my Mum, whilst at the court I question weather I could ask for a refund as the suite was well over 2 years old. The lady I spoke to said yes, ask for a refund. I took her advise and won the case. I know this was not Argos, but LOL have their own policy quoting 'reasonable time' and it was completely ignored by the court.

http://www.consumeractiongroup.co.uk/forum/other-stores/83002-land-leather-lol.html#post849658

 

On another point you cannot expect anyone to call and reject the goods 2 months before they go wrong just to comply with your stores policy.

[baconbuttyman]

i have just recieved my dismal screen shots from argos and its so confusing, does any one know where i can find a key as to what the abbreviations on the print outs are.

here are the abbreviations, i need to know which are penalty charges.

fin chg, other db, other cr, returns, disputes, dispu rel, past due, total due, balance.

[livelylad]

You could try giving them a call and asking them.

 

Db possibly Debit.

 

Other CR possibly other Credit

dispu rel possibly Dispute Resolved

Pat due possibly missed payments

Total due possibly missed payment plus that months payment

[76Bramble]

Hi Baconbuttyman, I've recently taken Argos to court and WON!

The statements are rubbish... FIN CHGS= Interest/ Other DB is where you need to be looking. Charges I had were a mixture, one for £10, a few £14, a few £17.50 and some £28. If you have been paying PPI it will be added into other DB amount, with any default charge. I am claiming mis sold PPI from Argos. I didn't realise I had until I received these screenshots...Any questions just ask. 76Bramble:)