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    • Hi all, I hope you are all keeping safe and well!   So I'm here with another Dell query believe it or not.  In short, after the fiasco with the previous previous Dell, I purchased the 2020 model and unfortunately found a fault in that where Dell actually did not want to repair but just refund which I accepted.  And I stuck with dell buying an XPS 9500 fully specced.   There has been a known trackpad wobble/pre-travel issue which I was well aware but it was luck of the draw according to the numerous people buying it and reporting a yay or nay on various forums so I ordered one after early July knowing Dell formally admit to the issue and stated June on-wards, the fix would be in place. Got it, and issue was there.  I ordered another arranging a pickup/refund for this one...same fault.  And I ordered another ...th e same.  At one point, I had 3 £2500 laptops on my credit card with all 3 awaiting refunds which I got back.   Fast forward and one of the original advanced resolution tech support guys got involved again as he did with the last 2 - he and a sales guy did a cracking deal on a Precision 5550.  This is essentially the business range of the 9500 stating as this is a new build with 3 weeks lead-time, it would >not< have the issue.  Guess what?  It did. After lots of to/from Dell, we agreed a refund is probably now best and I move on... BUT I still wanted it the 5550.  So  I requested another quote from the sales guy for the 5550 for the same price/spec and try one more time.  This time, he said he would not be able to match the quote, reduced warranty to 1 year and added £300 on top which I declined.  Note, the reason I asked for a quote is once purchased or expired, the link no longer works so I could not just re-purchased from the old one he sent.   Back to the tech guy-  he offered an on-site repair with the revised palm rest.  Didn't want this but had no choice but to accept as sales would not let me re-order at the same price.  I accepted and this was meant to be this week prior to the 14 day return period.  I get a call on Tuesday to say it has been delayed now until the end of August. Note, I also have it in writing if it is not fixed after the part is installed, or any damage is caused (the fiasco of the last one) or any new issues are introduced, I would get a brand new (not refurb) replacement.   Why am I here? Well clearly I do have MUG written on my head by sticking to Dell but equally I know I cannot get a laptop from any manufacturer with this fantastic screen/ratio/resolution, or performance that I have of the 5550 for any number of pounds.   But I have to draw a line somewhere - my 14 days is up tomorrow too so I either keep or return knowing that I will not be able to get anything close to this spec within my budget given this was discounted heavily. Ideally, I just want a replacement hoping that the new one is good and if not, I would maybe attempt to fix it by a number of plaster fixes rather than have it opened by a 3rd party tech so early on. I posed the query and apparently a new one for my spec would only be available in November with the revised part yet the ones already on sale (slightly lower cpu) is supposedly with the revised part and a new build regardless of this issue would usually take 3 weeks to deliver -    IF end of august comes by and still no part - what are my options once I go past the 14 days given what I am doing is giving them a chance to rectify it?  They are maintaining a refund would NOT be given once I go beyond the 14 day marker - is this legal? Again, I fully appreciate I still have a chance to backout tomorrow but everything else is perfect about this specific laptop or any other 5550 with this spec.     Obviously if it gets fixed then happy days and again if they stuff up, I still get a new replacement.  It's more if the line is drawn by this fixed part being delayed again and again.   Sorry for the whole load of text   
    • Thank you for the replies. I really hope the consultant at the fracture clinic was correct, that it is a sprain and full motion will return within 2 to 3 weeks. G.P telephone consultation is also booked now Looking at the image, I see bone lifted off the main bone, or maybe not, hopefully not. Cheers  
    • Good morning All,   Today I have received the email from the Courts in respect the account held with MBNA confirmed. The information reads as :   Claimant Claims: Credit Card Account Number ********************* Balance of £6'850.61 as of 31/01/2010. Interest under s69 of the County Court Act 1984 at the rate of 8% a year from the default date(s) to 21/2011 of £804.81 and also interest at the same rate up to the date of judgement or earlier payment at a daily rate of 1.50 and costs.   The maths now show as Amount Claimed £7655.42 Court Fee £190.00 Solicitors Costs £100.00 total £7'945.42 Date of issue 21-July-2011   Underneath it then shows To the Defendant you have not replied to to the claim form ( I went to the courts to discuss my income ) It is therefore ordered you must pay the claimant £7'692.33 for the debt ( and interest to date of judgment) and £320.00 for costs. You must pay the claimant the total of £8'012.33 forthwith.   I now have the account number for this account and I have written to MBNA which was delivered and proof of delivery obtained with signature. Would it best be to contact them again as I have no statements in regards to the full account statements and proof of the final account balances as I am 100% sure this was far too high a balance.   Thanks everyone LuckY-13            
    • You're right, hightail. I had cause to speak to M&S customer services and I asked if the lady was at home out of interest. She was and I was pleased she was safe. She had no problem resolving my problem and wasn't in a rush to get rid of me.
    • you should be blocking and bouncing all emails now    no DCA can 'enforce' anything, they are NOT BAILIFFS.   and even less so if they don't even own the debt but are chasing for their 'client', another equally powerless DCA.
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      I was in Sainsbury’s today and did scan and shop.
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      • 16 replies
siberianhusky

Any help much appreciated!!

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Hi All,

 

Well, just been on MCOL and filling out the details ready to make a claim on Tuesday, just a quick question though, the account is in my name and the charges date back from April 2004 but about a year ago my husband went onto my account so it became a joint account and since then have had more charges. The letters that I have sent requesting money back from Nationwide have been in both names, now on the MCOL form it states individual, can I put both my and my husband's forenames in the same box?

 

Many thanks

 

SiberianHusky

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As it is now a joint account either one of you can issue the claim.


If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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Hi Trish76,

 

Many thanks for that, much appreciated. Quite daunting really doing all this but hey, it's gotta be done.

 

SiberianHusky

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It can be very daunting doing your own claim but just think about what you'll get back at the end of it.

 

There are plenty of experienced people on this site to help you through it too, so you're not alone!!


If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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