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    • Just read the terms and conditions, Interesting read.   My contract is with Parcels 2 go, and not DPD.   15. ADDITIONAL PROTECTION For goods Transported within the United Kingdom and Internationally, if we cause the physical loss of or physical damage to any goods while we are Transporting them, and storage other than storage under Condition 11(c), we will pay you as follows:- a) Where you have paid or agree to pay our charge for Additional Protection and we have agreed to the this: - i) The most we will pay is £5000 per Consignment. We work this out by referring to the actual value of the Consignment as set out in Condition 15(b). ii) Where "Additional Protection" is taken out and a Consignment is partially lost or damaged, we will only pay for the part, which is lost or damaged. Depending on Condition 15(b) nothing in this Condition will limit our liability for damages below £50 for any one Consignment. iii) We will work out the actual value of any goods lost or damaged by referring to their repair, replacement, resale or market cost at the time and place of collection, whichever is less. The value we work out will not be more than the original cost of the item you have actually paid for, plus 10%. b) If you ask for "Additional Protection", you must tell us the nature of goods to be carried. We will decide in our discretion whether "Additional Protection" will apply to any Consignment.   I paid an additional fee of £2.50 ex VAT, for protection to the full value £100. However in the terms above, it states above that the most they will pay is £5000, as i've paid the additional protection yet it doesn't actually detail the service price paid. They will set the price regardless of how much additional protection you pay for, is the way i am reading this.   So, i say the value is £100, and i pay £2.50 ex VAT. The above means i'm covered for £5000 irrespectively of what sum of money was paid. I gave them a value (Not disclosed as Inc or Ex VAT), yet they will decide the value worth. However, how will they know what 'plastic electronics' value is worth!?    
    • 1st Post,   So i needed to send back some goods to a ManF in the UK. Bit time conscience so decided to go with DPD Local as it's a fair price based upon 24hr delivery.   Sent 3 items within the same box, wrapped up in a Cardboard box, decided to use digital label (Retailer sticks a thin self adhesive Barcode on the box!) knowing from previous experience, i decided to print out a letter inside with Address of Sender and Receiver,  plus another sellotaped within a transparent wallet on the outside of the box, with receiver address shown.   All 3 items are actually faulty, so i declared them as 'Plastic Electronics' which they are, PCBs housed in plastic. Due to the fact they were faulty, DPD standard is £50 cover, so i boosted this to £100 only. In reality, 1x Good is worth £400 working, 2x Goods no longer manufactured but can be repaired which was the desired outcome est £1000. Plus insurance is 10% of the items declared sum, meaning £1000 is £100 fee inc the 20% VAT, expensive gamble either way.   DPD tracking stopped, so made a phone call and played dumb that i couldn't find my tracking number (Only given at point of drop off) and gave them my online DPD Reference number, Operator said this is useless. Only then i gave them my tracking number, then they asked me to repeated everything i have declared verbally, to start an investigation.  Operator said they started an investigation and i should call back in 5 days...5 working day? No reference numbers, no nothing...take there word for it!   I can't seem to understand why we fill out paperwork, have to repeat ourselves, I packaged the box perfectly suitably including adding postage addresses in and outside the box. Gave it to DPD to delivery, yet they have no clue of the parcels whereabouts once collected.   Why would they ask me for the contents? Does this mean they have the authority to open any box within there possession? Feels like i've sold DPD my package, and i have to do all the legwork to get a service which is now late/delayed, written and verbal chasing and potentially filling out claim form. Doesn't make sense when we are told what our side of the contact is, wrap, stick, drop off..   What can i do now?    I called Monday 20th Sept, and have to wait 5 days before chasing, again i chose DPD for trust and time..  
    • @BankFodder just a quick update I have been informed by my sister in law her husband was arrested by the police tonight after being circulated as wanted, she rang me threatening on the phone etc this has been logged with the police. Also need to write a letter to the independent assessor by 8th October im really sorry im really struggling with this x
    • received a letter from restons  dated 11th september . requesting me to withdraw my defence or they will strike out my defence . they believe that their client has complied with my request and restons have sent me   A copy of letter which allegedly tesco bank sent me on  25/10/2019 ,the letter is supposed to be a letter of assignment . this letter goes on to explain how debt managers services is going to process and use my data.   Restions have also sent me a statement from tesco bank stating balance etc.the date of statement is 26 /10/19 .   Also restons have sent me a copy of the credit agreement dated 30/07/2008 . the agreement is supposed to be electronically signed .      
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ALICE v A&L My Claim - Timescale of Events


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Hi Everyone,


A very good morning to you all.

This is my first post on the alliance & leicester forum.

I very much wish i had posted on here sooner, the amount of information and help I have received is very reassuring. (thankyou mimi & parkvale)


Briefly I started my claim through the martin lewis site via the templates

my claim is in the region of £1300. plus interest

12 March 2007 1st template letter to Alliance requesting statements

16 April 2007 Alliance responded by posting out the statements.

27 April 2007 2nd template letter to Alliance & Leicester requesting refund.

2 May 2007 Alliance replied standard letter 'charges applied are correct'

4 May 2007 3rd template letter to alliance attaching list of all their charges.

10 May 2007 Alliance letter - 'thankyou for highlighting your concerns'

30 May 2007 Alliance letter - 'sorry review of matter taking longer'

31 May 2007 Alliance letter - offer of £124 in full and final settlement

5 June 2007 Commenced my claim on line MCOL.

Particulars of claim box - very limited. 1000 words

hope I have worded the particulars correctly ?

6 June 2007 My Claim issued

8 June 2007 Alliance letter received with my Claim Ref headed on their letter enclosing cheque for £244.00

being £124. settlement and £120. court fee.

11 june 2007 getting worried I hadn't written sufficient particulars in Claim,

so sent off a list of my charges (not on a spreadsheet!) and a reworded particulars of claim on plain piece of paper requesting they be attached to my claim. (sent to Northampton county court)

I now think that perhaps i have typed out the wrong particualrs and that these paraticulars are for a business account ?

11 June 2007 Wragge & Co wrote enclosing Clients Acknowledgement of Service giving notice of intention to defend. Gulp.......

13 June 2007 Wragge & co send me a copy of Client's Defence. signed by Trainee Solicitor. A 6-page document. ... double Gulp.....

Point 2 - Particulars of Claim disclose no reasonable cause of action and ought to be struck out.

Point 9 - Insufficient Particulars of Claim: Claimant has failed to particularise the claim against the defendant. Defendant repeats paragraph 2 above.

Point 25 - overdraft/set off - any refunds to be set off against overdraft.


I'm Getting Worried now - So prepare my First Ever Spreadsheet yesterday.

and to my horror, find my calculations are wrong that I had sent with my Claim.

I did not remove Charges that were later refunded by the alliance when I telephoned at the time (approx £140.)

and I also added a 'blanket' interest rate on the whole sum (approx £100.)

as I did not realise you had to calculate each charge separately - so now my interest charges are nearer to £400. what a silly-billy......


So I am now beginning to panic.

I have been very kindly advised by Parkvale (thankyou) to submit an Amendment Form.

Can I download this ? or do i have to go into court for one ?


Should I re-type my Particulars of claim, and which one should I type when I send in my spreadsheet.


does anyone know How long do I have to amend my Claim ?


Feeling very discumbobulated this morning !!!


I will keep you posted.


alice x x x x x

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There is no such thing as impossible; only the degree of difficulty required to achieve the desired outcome.

Read through the

FAQ Section.... Use these links :grin:


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My advice & opinions are offered informally, without prejudice & without liability. Please use your own judgment.

Halicrap - Full settlement 12/06 £408.34

Crapitol 1 - Settled in Full 27/04/07 £15808-)

All & Pester - Claim served £5695 4/09, Stayed

Woolsnitch mortgage accounts - Claim served £2995 4/09, application to strike out 06/09

Lloybles - No CCA, CPR disclosure notices served.

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