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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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halifax and courts procedure


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:?: hi folks, a question if anyone can help?

me and my wife have been all the way with letters,etc and done mcol(courts) at end of may,and acknowledged by halifax on the 25th may which they are defending.

(i,m claiming back just over 2,700 and my wife about 4,500 which is a bit of money.)

they(halifax) have until next friday the 22nd of june to put there defence in and i know a lot of users on this site have had payouts before closure dates with courts,but we want to be ready if it does go all the way into a court room,so any advice of what we need to be doing this week before fridays up?

we have,nt rang the bank at anytime,as we,ve done our claims with all the templates letters,which we,ve compiled a folder of all communication(written) between us and bank.

 

all help/advice gratefully welcomed.

 

stumpi

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stumpi, Welcome to the Consumer Action Group. Once they submit their defence if you have gone down the MCOL route your claim will be moved to your local court. If you have gone down the N1 route. The court will notify you that their defence has been lodged and will forward you an Allocation Questionare. You have to fill this in within 2 weeks and return it to the bank with a £100 fee. this is reclaimable http://www.consumeractiongroup.co.uk/forum/bank-templates-library/11644-allocation-questionnaires-guide-completion.html . Please start a thread in the Halifax forum. Where you will find alot of help and advice for your claim. Good luck. Click on link. http://www.consumeractiongroup.co.uk/forum/halifax-bank-bank-scotland/

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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thank you parkvale for your speedy response.

will wait to see what happens next week and in the mean time i was going to give the courts a ring to findout what/when they send dates for appearance out etc and any precedent they have for such cases etc. will keep you up dated.again thanks

 

stumpi

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Pleasure :)

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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:o hi folks some good news saturday.

 

got 2 letters(me and wife) halifax offering me 2,357.71 but they wont pay further 383.26 which they reckon i,m not entitled to,or provide evidence they owe me it,or they,ll defend in court,which is a bit stupid as they have until saturday 23rd june to defend both claims in northampton county courts( they really contradict themselves?) and my wifes amounts to 2,872.15 and wont pay 1,641.01 as same reasons above? (basically they wont pay us interest owed)

 

we both 1st thing monday are ringing halifax to request them to either pay us in full or haggle a decent compromise that we,re happy with.

 

any advice of what to say so or do as we dont want to come across as too militant where they then withdraw there offers?? all help greatly appreciated and the second we get this sorted we will be donating to this great site of yours.

 

thanks stumpi

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