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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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court fees


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hello all,

 

The co-op have just "good-willed" me a sum which is just a shade less than my original claim minus the interest. at this stage I'm not sure whether just to accept it or continue on by sending them a letter thanking them for the partial payment but telling them i'll be continuing to persue the full amount. To be honest, i'm not too sure of the exactitude of my figures given the banks confusing breakdown of charges, something that's making me a bit shy of going to court.

 

The thing is that i've paid the £120 for the MCOL, which doesn't seem to have been refunded (there was no info about the "goodwill" money, so i don't know know if it's been included there) and i'd very much like to get it back court or no-court.

 

they haven't entered a defence yet and have five days left in which to do so. what would happen if i did nothing at all?

 

i've got a sneaking suspicion that this is just a timing thing as they are so far behind with the claims, but any advice on what to do next would be greatly appreciated.

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You are quite within your right to be refunded the £120 court fees. As you have already submitted the claim through the courts you have 2 choices, firstly continue with your claim and let it run it's course until you receive the full settlement, inclusive of court fees and daily interest acrued under Section 69 of the County Courts Act, or secondly accept their offer of goodwill but you would need to make it clear to them that as you've submitted your claim through the courts then you will only accept the offer if these fees were refunded too.

If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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ta!

 

so, should i send the bank another letter letting them know that i've recieved the money but intend to pursue the remainder of the claim through the courts?

 

also, do i need to inform the court people about the change in the amount i'm chasing the bank for?

 

thanks again for the help, this is pretty stressful!

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If my advice has helped please click my scales

 

Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)

:pMONEY BACK IN ACC ON MARCH THE FIRST '07:p

 

 

Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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hi-my notice was deemed served yesterday-how long did it take for your offer to come through

lloyds S.A.R -sent 04/04/200

statements received 11/05/2007

prelim-14/05/2007 -£4987

lba-30/05/2007

n1-20/07/2007

 

Co-Op prelim sent-20/04/2007-£136.50

settled in full

goldfish prelim-27/06/2007

 

capital one -deemed served -01/07/2007

settlement without cci offered 17/07/2007

halifax prelim-17/07/2007

 

aqua--prelim-13/07/2007

 

welcome-prelim-30/06/2007

lba-14/07/2007

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what date was that?

lloyds S.A.R -sent 04/04/200

statements received 11/05/2007

prelim-14/05/2007 -£4987

lba-30/05/2007

n1-20/07/2007

 

Co-Op prelim sent-20/04/2007-£136.50

settled in full

goldfish prelim-27/06/2007

 

capital one -deemed served -01/07/2007

settlement without cci offered 17/07/2007

halifax prelim-17/07/2007

 

aqua--prelim-13/07/2007

 

welcome-prelim-30/06/2007

lba-14/07/2007

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  • 2 weeks later...

ok, i posted away the rejection letter on the 18th of june. as this was close to the date by which the bank would default (it took me a couple of days to decide whether or not to go for it) i've given them a bit longer to respond. as of today though, there's been no word. what to do now? tell the court to proceed with the claim at an adjusted amount, or do ou think it'd be worth my while contacting the bank and seeing if they'll sort me out with the court fees?

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Hi cjm, have they already paid their 'goodwill gesture' into your account? If so, write to the court explaining that they've made a partial offer - attach a copy of their offer letter and continue with the claim until they settle at least the court fees as well.

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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I don't think it'll make any difference that the claim was via MCOL. Has it been transferred to your local county court yet?

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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Don't worry about that - if you've received your defence you can guarantee they've notified MCOL/court as well. Wait until you have notification that the claim has been transferred and then send a letter to the court informing them of the reduced claim. If you send it to Northampton now - it may get lost for a while in the 'crossover'. C.c. the letter to the solicitors acting on behalf of the bank as well....... just for good measure! ;)

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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