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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Timeforchange V Hsbc**!!WON!!**


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Hi, last year hsbc started charging me huge amounts for being overdrawn when they had taken me overdrawn with other charges, which in turn made my account over the overdraft limit (wow bet thats hard to say when your drunk!) anyway, i hadnt heard about claiming back all charges then, but i did think they were wrong in what they were doing so i complained to the Financial ombudsman, and after a few weeks managed to get 998 back.... however, i have since went through all of my statements for the last six years, and my total charges over this time came to 3500. so i have deducted the amount they refunded (998), and sent letter asking for the rest of the charges back........not sure if i will succeed, with them having refunded some money previously they may turn round and say it was in full and final settlement of the account??

will let you know how i get on.

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i can't imagine that the ombudsman would have asked you to sign anything stating that it was a full and final settlement for those charges - so you should be perfectly within your rights to reclaim the rest.

good luck with your claim - follow the steps as directed and you should be successful.Newcomer? Here's A User Guide

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Thanks, i have been watching and reading on here for quite some time, and following the guides exactly :D

 

i am going to start a claim with barclays, barclaycard, littlewoods personal finance visa, capital one mastercard and a visa card, solutions finance visa card and black horse finance...... so i am gonna be busy!

 

can i claim charges back from catalogues??? and old catalogues accounts that are closed?

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Wow. Good luck. I am not sure about catalogies, but I am going to try on one of mine. As for your claims, just remember you may have to go down the court route with some of them and if you are not eligible for fee exemption, I would stagger them out a bit otherwise you may have to spend a lot of money in one hit.

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

:D

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  • 5 weeks later...

well, have heard absolutely diddly squat from HSBC, so i have sent LBA off and extra copies of charges etc etc sent it recorded delivery, was signed for on 9/7/07 at 7.01 am

 

now waiting to hear diddly squat again..... is there anything i can be doing in the meantime, and what about the charges they have recently added on? can i claim those too?

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Unfortunatly this is a game of waiting so just sit tight and see if HSBC get around to making an offer before the 14 days are up, if they dont you know what to do :)

 

You can add to and change your schedule right up to the day you submit it to the court, just add on any additional charges and do a letter to HSBC along the lines of you have added more costs so I have revised my schedule to include these, you now owe me £xxxx heres a copy

 

pete

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No its your claim and your time scale, your LBA said you would give them 14 days to respond, this is a period we believe should be sufficient for a multinational organisation to get their finger out and make an offer but if you wish (out of the goodness of your heart) to give them more time thats up to you. Just file your claim when your ready :)

 

pete

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ok i have added the 8% on, and the extra charges and interest they have taken over the last 2 months...... i have filled out the MCOL and i have just read the guides to MCOL, would i be better filing the N1? its getting confusing, but i think i am on the right track

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just browsing around the site and it seems that they are getting in contact after the 8 weeks (which they mentioned in the letter " we are sorry and are looking into it") it will be 8 weeks since the letter next week, so should i hang about til then , or send a nudge letter or something, or should i just go ahead and file the claim?

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Yes it appears that HSBC do respond after 8 weeks have elapsed from their "we are looking into it" letter. Sometimes they come back with an offer of around 85% of your claim. The choice is yours. You can wait for their letter which may contain an offer or you can file a claim with the courts and go after the intererst aswell. Bear in mind my claim took 5 months from start to finish. I had an offer the day after I put my claim in with the courts of around 85%. I rejected their offer and have gone down the court route. After 5 months they have settled for the full amount + interest + court fee.

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[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

:D

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