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    • Hi   I assume this mattress was the Tenants own property?   So after moving out the Tenants provided an attachment showing a stained mattress and wanting full deposit back and threatening to claim against you for this.   1. Tenants failed to notify you of this stained mattress issue until the end of tenancy after they had vacated the property.   2. You have no evidence that this was the actual mattress used in that property nor evidence to back up there claim the staining caused this mattress damage.  (i.e. one of them could have had an accident and wet the bed or done this when they moved from the property).     3. Ask them that you wish the mattress independently inspected. (which you are fully entitled to do and if it proves this claim is false it will be added to the deposit claim by you the landlord for damages as well as the Garden if you need to get landscapers in to carry out the work that should have been carried out by Tenants as per Tenacy Agreement and raised  by yourself (Landlord) on a few occasions which Tenants failed to rectify even at end of tenancy.   4. Ask them to provide you with the contact details of there Contents Insurance Company (tenants whether Private or Social Housing should always take out and have Contents Insurance but is up to that tenant) bet they don't provide it Big question is the Deposit protected in a Tenancy Deposit Scheme (TDS) and those Tenants that have left were given a copy of the Prescribed Terms for that TDS? (Bear in mind you may need to tell TDS that you are in dispute with the Tenant about damages i.e. mattress and Garden)    
    • plenty of time to research and calm down. nothing much to do until the end of june.    
    • well ...... 1st you need to go back to post 1 and carefully read ALL this thread from the start again and pay attention to the advice and the undertones it explains about 'debt'.   2nd ...the truth is you owe no-one ANYTHING, the OC wrote off and sold the debt, and got most of it back against tax and business insurance schemes ...throw the morality card out the window...the OC did by selling the debt on for <10p=£1. and the DCa want the full balance ...id so many fools stopped paying powerless DCA's tomorrow, the whole industry would collapse overnight.   3rd the only reason this is still around your neck is because you failed to follow given advice...had you ..it would now be statute barred.      ^^^ very important research the M+S credit card debacle using our enhanced google searchbox on this page   as for the PAPLOC reply,   D.. desipte a previous CCA requests, the claimant has yet to supply any/all of the required paperwork.   i: delete [CC is attached to this reply form]"   
    • Hi again   Yes, it's been a lovely day weather wise.   Guess you've better things to do with weather like today than help with this problem, so thanks very much for your input, it's very much appreciated.   Late this afternoon I did receive a reply from the tenants, and they are asking me to go 50/50 with getting the garden sorted, not only that, as they have moved away they are expecting me to get the quotes.   Regarding you view on this issue, its so easy not to see the whole picture and my thoughts that the staining damp may be of their own doing didn't occur to me as I was so locked into the historical leak. Taking a closer look at the room in question today, I'm convinced that they are trying it on with the stained mattress- they did mail through a picture and then a receipt for supposedly the mattress. My wife and I then took both the pic and receipt to the bedding store where purchase was made to ask if the two married up, the picture does not show any emblems/manufactures logo or such to prove that this is the case, so we are none the wiser- our thoughts being that the stained mattress is from elsewhere.   A few days back I spoke to our letting agent regarding all of this, as was quite correctly mentioned there are two parts to this equation, namely the mattress and then the property.   Our agents mentioned to me that as an inventory was not carried out initially with the let, (hindsight) the pictures that were used to advertise the property could not be used as evidence to present to the TDS to be compared to the pictures now as there is no proof that the advertising pictures were in fact how the property was when the let started. I mentioned that all digital pictures have a means of finding when that pic was taken- Geo tag/Metadata- agent was quite surprised by this. The agents thoughts then went for a hide in a vacuum-   This is going off at a tangent here-many moons ago my wife studied computer science at a local University, one of her classmates who she is still in touch with is now a practising Solicitor. My wife suggested that maybe I give her a call, a bit rude I guess, but I did  phone and with the pleasantries out the way  I asked for her opinion of the best way to get this sorted. Her remit isn't landlord type stuff, however she will speak to a colleague on Monday and come back to me.   The property is due to be relet on the 21st, we will ensure that the new tenants move in to a home that is immaculate and welcoming, trouble is its getting a tadge close to get the garden issues sorted in time.   I know that all this will get closure in the end, but at the moment I've had more fun with a toothpick-   Again, many thanks.
    • The collection is currently stored at curator James Blower's home, but he has now found a space situated in an old bank premises where he hopes to exhibit them from this autumn or early next year. View the full article
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Timsta vs HSBC

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Hi all,


I'm doing my wife's charges for her, (and Mother-in-laws,) and I'm just about to request the charges back. I have a quick question be fore I mail it though.


We have statements going back 7 years. Is it OK to go back that for now, or is it still limited to 6 years?


Many Thanks


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The Limitation Act does stipulate that you can only claim back 6 years, however there are people who are in the process of persuing beyond the 6 year limitation. The final decision must be your own but should you decide to go for the full 7 years then there will be plenty of help and advice on this site from people in the same position.


Good luck with whatever route you decide.

If my advice has helped please click my scales


Should you require any further help feel free to pm me.

Nat West 2nd Acc

Prelim letter sent 8th Feb '07

:) Full Settlement Offer 24th Feb '07:)




Nat West 1st Acc

Filed at court 2nd of Feb '07

Acknowledged on 15th of Feb '07

:rolleyes: Defence submitted 1st March 2007 :rolleyes:

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Okies, thanks,


Another thing, I am claiming on 2 accounts. Is it ok to do them at the same time, or should they be done separately? I have made it clear that it's from different accounts, and have detailed the accounts separately.


Many Thanks


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As long as they are two bank accounts and not one bank account and one credit card account then I think that you can lump them together.

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales



A prudent question is one-half of wisdom.



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Hi Timsta,


I am claiming from 2 bank accounts at the same time and not had any problems so far. I am at MCOL stage at the moment and playing the waiting game.


Good Luck



HSBC (£3722.80) MCOL Filed 12th June 07

transfered to Horsham County Court AQ dispensed with but fee still payable. AQ fee payed and added to claim. Case allocated to small claims track - due to be heard 30th August 07 - 2nd Nudge to DG sent (04/08/07)

Virgin Media (Complete Incompetance and refund of bank charges) - Letter to MD Customer Care - sent 24th May 2007 - resolved, refunded and 9 months free TV


British Credit Trust - VT to be started

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Just a quick note to say that I have today, received a standard response from HSBC, saying that they are "looking into it" and will get back to me when they have completed their investigations.


They also enclosed a leaflet "explaining how these matters are dealt with." Basically, complain to the Ombudsman and wait 8 weeks. Unfortunately for them, I'm dealing with it my way, and they have just under 2 weeks.



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  • 2 weeks later...

I sent off the LBA's on the 27th June. But I did notice that HSBC have changed things slightly, the charges are now for the "informal request for an overdraft." So if you go overdrawn they take it as an "informal request" and charge you for it. Nice try HSBC. :rolleyes:

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Hiya tim yes you guessed right HSBC are throwing up another smoke screen around their unlawful charges.


If it barks and bites its a dog...



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  • 3 weeks later...

Just filling in the N1 that will be filed tomorrow (woo-hoo!)


We will be exempt from fees (EX160) so do will still fill the in court costs on the N1 or fill in £0?

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