BT and the Consumer Credit Act

[juniormaven]

Dear All.

 

Please can someone explain to me how the CCA works with BT. They do not ever get a signed CC agreement when you take out an account with them. I have CCA'd them and they called me to tell me that they do not have to have a signed copy. My account is terminated, there is no longer any agreement.

 

I agree I owe them half but they are only willing to settle for all the amount!

 

Thanks

 

Mav

[juniormaven]

Hi I have found some info on the site and it says that because BT do not offer a service then they do not have to adhere to the CCA request. I would have to send them an SAE. Please can someone tell me - what is an SAE? and how does this service contract work when it comes to them taking me to court?

 

Thanks

[snu]

You have things a bit confused here. You have a contract with them for them to provide a service to you, which you then have to pay for. It's not a credit agreement, and thus not covered by the CCA. See http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-broadband/70464-mobile-phone-companies-consumer.html

[PKea]

Hi Junior,

 

SAE Stamped Addressed Envelope

 

What is it that you are disputing with BT?

I have just won a case regarding cancellation charges on my account

have a look if youre in the same boat

 

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-broadband/80936-bt-penalty-charge-termination.html

 

Paul

 

"Wisdom Begins In Wonder"

My advice is based on my personal experience and should be taken as such.

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[davethorp]

You have things a bit confused here. You have a contract with them for them to provide a service to you, which you then have to pay for. It's not a credit agreement, and thus not covered by the CCA. See http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-broadband/70464-mobile-phone-companies-consumer.html

 

Mostly true, however the last time I was on BT and paid by monthly payment plan direct debit BT sent me an agreement under the consumer credit act to sign and return.

 

So it is possible (though unlikely I agree) that the OP's BT account is covered by the CCA