dc vs hsbc

[carter56]

hi I am a newbie on th forum and this is my first posting on here i wonder if you could give me some advice. i have internet banking with hsbc and i have gone back to july 2003 when my account opened. i have listed all the charges and it comes to £891 . the problem is with the online statement it doesnt breakdown what the charge was for i.e unpaid direct debit etc.. it just states the date then "charged " then the amount for example

10/5/03 Charged £ 18.00

is this ok to use on my schedule or does it have to be itemised as for what reason the charge was for ?

thanks dc

[pinkduchess]

hi carter & welcome

 

i have read that if you press some button while youre online it gives more details on what the charge is for (sorry to be vague)

 

if this doesnt work you'll just have to use the descriptions it gives you

 

not sure how much reading youve done but its best to do your homework & get things right from the start Welcome to all newcomers!

[carter56]

thanks for that i will give it a try tomorrow thanks once again

dc

[bluejay]

Hi Carter,

 

They should be highlighted and underlined in red, just click on that and it will tell you what the charge is. The entry Total Charges on your statement is over and above and can be claimed in full with "Total Charges" as the type of charge i.e it doesn't need to be borken down further.

 

Hope this helps

 

Bluejay

[carter56]

thanks everyone i am doing this for my son who desperatly needs any help he can get. so first letter gone of in the post today

thanks again