S.A.R Request - No Statements After 52 Days

[ADavies]

Hi All

 

Could someone please help me with this one .... I sent my SAR request back on 20th April and after 40 days still no statements, so I emailed the Executive Andy Hornby stating the fact they have not complied with my request, and still to this day I have not received any statements. On Saturday I sent off template 3 which states exactly what I put in the email

 

" You have failed to comply with my Data Protection Act Subject Access Request dated 20th April 2007.

 

If you do not comply within the next 7 days I shall seek a Court order obliging you to do so together with damages at the discretion of the Court and without any further notice."

the thing is I do not know what do do at the next stage, I know they have received my letter this morning (sent recorded delivery) but I need to know what to do next once the 7 days are up which templates etc I need. Please someone help me as I am getting confused about the whole situation ...

Thanks

 

 

[sea-sidelady]

Once your 7 days are up you can file at court.

 

All you do is hand the papers over to the clerk and they will do the rest.

It does cost roughly £63 but this is reclaimable.

 

Here is what you need.

 

N1 Form

http://www.hmcourts-service.gov.uk/courtfinder/forms/n1_0102.pdf

 

Poc

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6971-data-protection-act-non.html

[ADavies]

thanks for the info, is there another route though that i can go through, as i really dont have the money to go through court ??

[DMC65]

I gave them a call yesterday on 084560379232 (customer relations) and was told they were being posted personally yesterday.

It might be worth trying a call.

 

I was 60 days BTW

[sea-sidelady]

Aways worth a phone call first...

[ADavies]

thanks, i have now called them today and they are saying that i should of had a acknowledgement letter but i have not received anything, the lady advised me that i would be getting a list of charges and not my statements in the next 2 weeks, i said that i would rather my statemnst as this is what i have requested but the list will do in the meantime ... does this ok ??

[moneyhelp]

Have you sent a non compliance by post?

 

I would get one in the mail ASAP giving them 7 days to send what you requested, then you would have proof of sending and can take things further.

[ADavies]

Hi moneyhelp

 

Yes I have already sent them th non compliance letter, there 7 days were up for this on the 8th June, so the 7 days are up, i told the lady on the phone that i was going to be taking the matter further onto court if i did not hear back from them with my statements but she was just saying that i list of charges she could sort out but i think i will be giving them anothe rcall if i do not hear back by Wednesday latest ...

[DMC65]

I would give them another call today, I got both sheets of charges and statements within 48 Hrs.

I just told them that it was unaccepable and asked them what they intended to do.

My next line would have been I want them within 5 working days, but it never even came to that.

Just don't lose the rag with them I did that once before on the phone and it gets you nowhere.

[ADavies]

thanks for the advice, well after 70 long days i have now finally received my statements, unfortunately there was less money than i was hoping for but at the end of the day it is money that all helps and i am over the moon that i have at least now received my statements and can work it all out !! i did however notice that on some certain months when i know for definate i was in sh*t alley there are no charges at all for at least a few months ... has anyone else noticed this or is it just me thinking i had more than i did ??

[DMC65]

I thought the same thing, there were a couple of periods in mine with no charges for months.

I don't trust them, although I suppose if we have the statements in front of us they should be correct.

[ADavies]

well i am glad that someone else thought the same as me, it is very strange thou how there are none for months but then again you know for def that you did have them ... confused ... i also sent off my letter to reclaim my charges yesterday along with the schedule after ploughing through my statements and then had a one page sheet of charges from the halifax last night (after already sent letter) stating how many charges had been added to my account in the last 6 years and the figure was diffrent to what i am claiming for, it is not a huge amount of money only £69 but i thought that was sneaky sending me this after my statements ....

[jubaxt]

My Sar Was Sent On April 30th-signed As Received May 2nd-still Waiting-non Compliance Will Be Sent Today

[ADavies]

i would say to contact them by telephone 0845 603 7923 as i just waited but until i called them saying abut the statements and i would take them to court, they suddenly got off there ars*s !!