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£750 goodwill paid, what next?

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Joined quiter a few months ago, got details of bank charges from internet, wrote a few times using your template, last activity was a letter from lloyds offering me £750, as a gesture of goodwill, this was about six week ago, i then wrote still requesting full payment about £3500, the reply about a month ago 'sorry you are not happy etc ...' and a leaflet for the ombudsman.


what should i do now, take them to court.

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Hi, Victoria.


Do what the nice Bank people suggest, and complain through FOS. Go onto their website and download the complaint form, I'ts easy to fill in, you can also phone them for advice regarding your complaint. I am after about £5,000 from BOS and wrote to FOS last week, they replied saying that due to high volumes of complaints it may take some time to get back to me with a result. They gave me a ref number so I can call them anytime to check on their progress. This seems to be the way to go, saves the hassle of going to court. If your not happy with whatever result FOS come up with you can still go to court, but if you were to go to court first and loose, you cannot complain to FOS.






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