Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Zooman V RBS


Guest Zooman
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6422 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Guest Zooman

I was listening to radio 4 today and could not believe what I was hearing so I came along and had a look and I really can not believe what I am reading.

 

So

 

RBS Company Ltd Account: £3k (I know this as it is in my company account).

Personal Account: God know must be 5k easy.

Wifes: ?

Sole Trader Account: £4k

CCard: Defaulted as I could not pay it with God knows how many fees.

 

So I have done the DPAR letter (5) and will take them in on Monday with 50 quid to my branch.

Link to post
Share on other sites

Hi Zooman and welcome aboard

 

You can get all the information relating to your banking business with RBS under one DPA claim, one £10 payment.

 

You would have to make separate claims for business and private accounts, but we can deal with that later.

 

Once we have details of the account you were defaulted on, we can also decide if you have a case for the removal of the notice on your credit files, and possibly more.

 

Spend as much time as you can reading our FAQ section (the part in red writing) whilst you are awaiting info to be returned.

 

Best of luck.........

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Guest Zooman
Hi Zooman and welcome aboard
Glad to be on board and I will be spreading the news. Emails, links, and word of month. BTW my name is Ashley I used the pseudonym Zooman as my real name is already in use.

 

You can get all the information relating to your banking business with RBS under one DPA claim, one £10 payment.
Does this include my ltd company account.

 

You would have to make separate claims for business and private accounts, but we can deal with that later.

 

Once we have details of the account you were defaulted on, we can also decide if you have a case for the removal of the notice on your credit files, and possibly more.

 

Spend as much time as you can reading our FAQ section (the part in red writing) whilst you are awaiting info to be returned.

 

Best of luck.........

I have had a really good read already and I am amazed. Just a shame I did see this when you started as I have not dealt with RBS for 4 years (I moved to Lloyd's and AIB, they are next:D) so the clock was clicking. I'm looking forward to this. Court does not worry me as I know how it works very well, just a shame if it does go to court it will not be my old bank manager who has to appear.

 

Thanks for the welcome and the kind words.

 

Regards,

Ashley

Link to post
Share on other sites

I will get clarification on the Ltd Co part......

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Guest Zooman
I will get clarification on the Ltd Co part......
I don't expect it is as the company is it own persona. TBH I am not sure if you can scorn information for a company although this is not an issue as I have all bank statements and it is more the record of manual intervention I am interested in.
Link to post
Share on other sites

Yes, the DPA will be of no use for a business - I just needed to check before confirming.

 

Since you have the statements, you can proceed (separately) at will.

 

Cheers

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Guest Zooman

Here's a question has anyone claimed damages because of this I am thinking for the company as I can easily prove costs involved. IE a tie up of sales generated funds which affected the company's ability to manage cash flow. Or would this be the case allow settlement of funds then sue for damages.

Link to post
Share on other sites

As a specific thought - i.e. in relation to a business - I don't recall seeing this idea on the site before. There have been previous discussions in relation to how the unlawful charges have then had a direct, negative impact on a users credit files and where this will have caused financial losses in relation to subsequent financial dealings - possibly a default causing sub-prime lending etc.

 

This is certainly a very interesting point and one which I will now raise with the team for further input.

 

I suspect that the biggest difficulty would be in 'proving' your case to a judge (it doesn't have to be beyond doubt, but it would have to be accepted on the balance of probabilities).

 

We have recently seen a user claim for both the charges and for the cost of a loan they felt forced to take out when they became so overdrawn they couldn't balance their account every month.... the bank paid out for both - a total of £17,000+

 

This was not related to adverse credit references.

 

You may also be advised to start action for losses separately, but this is also something that can be discussed as part of the above.

 

p.s. - Thanks for your input elsewhere on the site, much appreciated.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Guest Zooman

Just before I had walk round to my old branch with this can someone look over the underlined changes I have made, I have had 7 accounts (I forget about #2 accouts etc) with them and I am struggling to find all the numbers..

I have given some thought to amounts I intend to claim them back in line with the appropriate TAX years so this should keep it under 5k per claim and all so I will easily be able to apply it to the tax year for IR.

Link to post
Share on other sites

That's fine Zooman, although you might wish to avoid the start date and just a general....

 

"Please supply me with a complete list of transactions and charges relating to all my banking activities with your organisation. Alternatively, a complete set of bank statements will be acceptable."

 

That way, if they have records beyond 6 years, you might just get them... No harm trying!

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Guest Zooman

Sounds like a plan.

 

Right as I am handing it in to the branch with a £10 note when does the clock start running on the 40 days.

Link to post
Share on other sites

The minute they receive the wonga!

 

(Don't forget a receipt for the cash AND the letter)

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Apparently, two heads are better than one....

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Guest Zooman

I took mine in with the £10, they at first refused to take it off me as they said my accounts are closed and I have to send it to so and so then I said 'I was told this may be hard work and if needed I will come back tomorrow with my legal adviser' (thinking on my feet) so off the girl goes off to see manager then comes back and gives me a letter head receipt for the letter and £10. I got them to stamp it with the date seal they use on chqs etc. I am smiling form ear to ear.

Link to post
Share on other sites

Hi Zooman,

 

In a similar position my self with my limited company, but have a thread of my own so will not hijack yours :)

 

Interesting what you say about the damages side, as it could be intersesting to pursue if anyone has the legal mind to work out it could work. I have certainly lost customers as my supllies are permanently on stop start due to severe cash flow restrictions.

 

I sent them the DPA letter and they sent me my statements at no charge. Chased the charges, received 10% and they have now told me they are closing my business and mortgage account..............which adds to the fun of the chase.

 

Keep us informed on how you get on. I will follow your thread with interest!

Link to post
Share on other sites

Guest Zooman

I had a closer on a ltd company mortgage for the admitted reason that they where pulling out from my sector, it stinks what they can do to ltd companies. If you ever fancy a chat about it with someone who has come though it my mobile number PM me.

 

That today was for my personal and sole trader accounts. I have told our book keeper to go though statements and fill them in on work out interest sheet from this site.

Link to post
Share on other sites

Hi Ashley

 

The general consensus regarding damages is that this would e very hard to prove. It is certainly a possibility if you feel you can do this, although it might be better to get the charges refunded and tackle it separately.

 

What do you consider to be the proof, and what effect did it have on your business? How did this, in turn, cause you loss - and can you show that there were no other factors inplace that could be construed as a reason for that loss?

 

Is that enough questions for now?

 

Shall I get my coat?

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Guest Zooman
Hi Ashley

 

The general consensus regarding damages is that this would e very hard to prove. It is certainly a possibility if you feel you can do this, although it might be better to get the charges refunded and tackle it separately.

 

What do you consider to be the proof, and what effect did it have on your business? How did this, in turn, cause you loss - and can you show that there were no other factors in place that could be construed as a reason for that loss?

 

Is that enough questions for now?

 

Shall I get my coat?

I going to have a chat with my solicitor sometime next week.

 

Anyway zoo v RBS.

 

Sent letter demanding £1,075 for 1st March 2002 to 28th February 2003. As said I'm doing one tax year at a time.

Link to post
Share on other sites

  • 4 weeks later...
Guest Zooman

Still no statements.

 

so

Dear Sir/Madam,

 

Referring to the letter (enclosed) I handed in at the Barrow Brach on 12th of June 2006 with the £10 fee.

 

I still have not received acknowledgment of the letter or the details requested within the letter.

 

I must inform you unless I receiver the information requested by Saturday 22nd July 2006, without delay on Monday 24th July 2006 I will apply to the Barrow-In-Furness County Court for an order to enforce compliance, together with damages at the discretion of the court.

 

I look forward to receiving the information requested in a timely fashion to avoid the need to involve the Courts to enforce the law of the land.

 

Yours Sincerely,

Link to post
Share on other sites

I'm drawn to the old TV advert - 'Daddy or chips...?'

 

or in this case, 'stupidity or incompetence...?'

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

  • 2 months later...

Still no statements from RBS for personal account, I have won a Data Protection Act case and we will await the outcome of a post judgment hearing.

 

I also today just got RBS defence to a company claim.

 

Only one page and 4 points.

 

  1. they may apply to strike out PoC
  2. they are embarrassed
  3. they invite me to amend
  4. they reserve the right to refile defence if I amend

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...