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    • Thanks for letting us know about this. I'm afraid that this website is mainly bad news about companies so it's very refreshing and very decent for someone to come along and to give praise where praise is due. How about a link to their website?
    • Having a little additional think about this, I think that your interests are best protected in the following way: You inform the seller that you are obtaining the quotes which I have referred to above. Having received the quotes, you then inform them that you are proposing to have the work carried out at XXX garage and that you will expect that the seller will reimburse you for the costs and associated expenses. You can tell them though that you understand that they may want to control the work being done to the car and so you are willing to allow them to do it but as the fault has manifested itself at this point and that it is clear that the problem is their responsibility, if they wish to carry the work out themselves then they will have to organise the collection vehicle and the delivery of it to you once the work is completed. Of course this will be very expensive for them and they will either fail to respond or they will refuse. Whatever their reaction, you would then go on to say that as they have failed to respond/declined the invitation to carry out the repairs themselves, that you are now going to your preferred garage – one of the two quotations which you have supplied – and you will have the vehicle repaired there. You are giving them an opportunity to comment. I think that if you use this approach, then you will be able to demonstrate very clearly that they had a choice and therefore they will be unable to disassociate themselves from the repairs which are eventually carried out at your chosen repairer. Even though this exchange of correspondence may mean that it will take a week or so longer to have your repairs carried out, I think you should do this in order to protect yourself in the best way possible
    • Please name the dealer   I would start off by sending them a letter of rejection seeing as you are within the 30 days. This doesn't mean that you have to reject it but it reserves your position. Secondly, on the basis of what you say, I don't think that you need necessary to find the cheapest place. You should be looking at the best quality that you can find. I think the best thing to do would be to get to competing quotations for the work you propose to have carried out – and not necessarily at the cheapest place, but a couple of proper reputable garages – authorised for that kind of vehicle. Inform the dealer as to what you are doing and providing with copies of the estimates for the work before you put it in hand. Give them five days to object or to make other comments. Make it clear to them that once the work is carried out that you will be looking to them to reimburse you. Of course you are opening a can of worms here because if you get some further problems – more serious – you may find that the dealer is starting to say that because you have carried out your own work so your own repairer on the car, they cannot now say that any defects were inherent in the purchase – and that they may have been introduced by 1/3 party repairer. I'm afraid that you have certainly fallen into a trap of buying a car a long distance away from where you live. We find that people often tend to do that because they think the car they have found is the only one in the world for them. They forget to factor in the difficulties that they will be if there are defects – particularly if the car stopped altogether – the cost of transportation to the dealer, the cost of having to travel up and down the country to collect the car – and of course these difficulties could emerge several times through the initial years of your ownership of the vehicle if you are relying on your statutory rights and expect the dealer to meet those obligations. Furthermore, if you have to bring a court action against them you are now dealing with multijurisdictional claims – suing out of Scotland against the defendant in England and that adds to the complications. It's too late for you to do anything about this – unless you actually decide to reject the vehicle – but at the very least, other people who come across this thread may get some benefit from these comments. I think it's important for you to get the best quality repair you can and to make sure that the dealer is aware of what you are doing so that if later on they try to deny responsibility for further defects, that you will be able to show that they were fully appraised of what you are doing and they will have less room to manoeuvre themselves out of their statutory obligations. I'm afraid that purchasing a car from one dealer and then having it repaired by another service provider, brings into the same kinds of difficulties that somebody who purchases a central heating boiler from one supplier and then has it installed by a different supplier find themselves in. When things go wrong, the seller blames the installer. The installer blames the seller – and you, the customer, are piggy in the middle. Not a good place to be. I notice that you are doing things on the telephone. Big Fail! Read our customer services guide. In your situation you should be extremely careful to make sure that you have got a record of everything and a full paper trail
    • What information do DVLA need for a provisional licence ?   Think the ID issue needs to be looked at a bit more. Surely you have birth certificate, school information, Doctors records. School and Doctors should provide a letter to help with ID.                
    • Amex as with any creditor must help you the FOS should go with you and make them remove all interest charged from the very 1st time of asking for help. the FCA regulations actually almost dictate it, they most certainly clearly state that if the are FCA registered they must help.   it's very telling they have no marked your credit file....almost as if they know they are wrong. it's also telling that an irresponsible lending complaint might well be in order hear too, they can just keep upping the credit limit without checking you can pay. and ofcourse covid plays its part here and they've already admitted as they allowed payments holidays until october in line with the rest of the industry and they should be continuing that. you problem is you keep using the phone, no paperwork no record of things discussed. i'd get an SAR off to them. and get the comms/account log and all the statements from day one and go nail them.
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      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
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Vodafone default.. Recieved my SAR, but do not understand it!! *Scans included...


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i have finally received my S.A.R - (Subject Access Request) data from Vodafone, after about 3 months of waiting!! but there seems to be quite a lot of voda jargon in there and im finding it hard to make head or tail of it!!

 

basically, short story of what happened... A few years back i missed bill payment, phone got suspended and ,eventually cut off and i had to pay back the bill + remainder of the contract, which was £188. i was given the option of either paying in 1 go, or spreading the payments monthly @ £25 x 7 & 1 x £13.

 

i missed the 1st payment as i was under the impression that vodafone was going to take this money using the DD that was already setup for my bill payments. After this they sent me a form for SO to which i filled out and returned.

 

approx 1 year later (+- few months), i recieve a letter from a debt agency telling me that i have 24 hours (iirc) to pay the sum of £13 !! to vodaphone, otherwise legal action would be taken. I then used my dads card to pay there and then (as i did not have a card of my own)... and after that, didnt think anything of it. till 1 year later when i found a default on my file!!

 

i had not received any letter from Vodafone about the £13 that never got sent, and i also received no Default notice!

 

i have got my S.A.R - (Subject Access Request) data here + a copy of account activity (which i can not figure out for the life of me!)

 

i have just looked at my bank statements and realised that i hadn't cancelled the SO and there for i have made 9 payments to them of £25! which surely would mean they owe me £37 !!

 

anyways, here is 8 pages of activity and 3 accounts.. (there was a good 60 pages of activity, but i only put up from where it was clear things where going wrong..

 

1.JPG

 

2.JPG

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7.JPG

 

8.JPG

 

And Account Activity....

 

9c.JPG

 

10c.JPG

 

 

11c.JPG

 

Edit- Sorry for all the big pictures.... i thought they would get displayed as thumbnails .. apologies!

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i noticed it says that i have agreed to pay £37.63 for 5 months and that i will pay by CC.. i really do not know where they got this from as i did not even own my 1st Credit card untill mid 2004 (7 months later!) and it clearly shows on my bank statements that i agreed to £25 per month and final of £13..

 

Also it says that i was 4 months late making my 1st payment, this is due to me thinking it was going to be taken from my account using my current DD, i received No letters informing me that i had missed a single payment, let alone 4 !!

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  • 2 months later...

This is the first fob of package from voda phone, you will need this info later but what you want is your statements for each month in detail.

 

They will tell you they do not keep them but they do and they send them when you persisit and threaten FSO OR Information Commissioners Office.

 

They also fail to enclose a list of abbrivations which is also a necessity under your S.A.R - (Subject Access Request) for you to adequately read the notes as above so Push for this also.

 

and out of interest if you requested from your bank a list of direct debits that have been active on your account it will show date originated and date closed, if you have this im not saying it will be the end of your problems buit at least its something to show they had the oppurtunity to take it.

 

When I deal with issues I collect any type of discrepancey no matter how small, just so I get my argument stacked that little bit higher and ive been amazed at how many times they've come in usefull.

 

It does seem it is a trait of Vodaphone to happily let overdue debt sail along unmanaged, ive been told i agreed to pay back in an installment of 3 payments and i did no such thing,they realy are in a world of thier own.

 

Regarding the statement you have to go up one step and back down a step when the payemnt kicks in, ive never seen such a poor statment and mines the same. the payemnt is allocated backwards through the statement once its made.

Fuzzy :)

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You should definately ask for the information to be presented in an intelligible manner. That is a requirement of the data protection act.

 

Also ask for details of their complaints procedure.

 

You could also make a brief statement of your complaint (i.e. letters not received, overpayments etc) and start your complaint straight away.

 

Does your sar documents show any hint of the letters that they claim were sent actually being posted?

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Does your S.A.R - (Subject Access Request) documents show any hint of the letters that they claim were sent actually being posted?

 

grumpy they are terrible, they say as they do not have to send defaults them they do not keep a copy of them, and sadly they are in thier rights.

 

i do hope Ryan has luck as voda relay are a nightmare, got very good advisers to.

 

Best way to loose the default is Bartering on payment. :-(

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Hi, thanks for the replies. ill have another look through the information later on to see if there is any details of letters etc. i do believe there is tho iirc.

 

Thing is , The balance was settled,and before they issued the default, infact i overpaid them by £37 !! i did not realise this till not long ago when i digged out all my old bank statements and checked.

 

The SAR states that i agreed to 5 payments of £37.50 to pay off the £188 balance, but they never mentioned this to me what so ever. However they did mention 7 payments of £25 and final of £13 by SO, this was direct to voadfone and not a debt collector. The penalty for not keeping to this payment plan was that it will be passed to a debt collector.

 

My bank statements show that i paid 9 payments of £25 (hence the £37 overpayment)

 

I have a direct number to someone in vodafone thats incharge of this area. Would presenting this information be enough to remove the default? -If they refuse, could i use this evidence to threaten legal action?

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If you can prove that the money paid from your bank was defiantely to clear in full and final the balance outstanding prior to the default being applied i would have thought you could present this info to the credit reference agency.

 

you need to cross match those payments with your statements from voda and get it all dated to match up.

 

legal action well it seems these nor the banks care much about legal action, and as it stands we dont have much rights left with any back bone in them for us to use.

 

Don't forget to make copies of your statements to write on, silly me never did so now i have to send scribbled ones off every time :-(

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well, i was not sent any statements for the SO's that i paid, but on the copy of my credit file , it shows the balance for the account to be Zero. so surely this is proof that the balance is paid off.

 

On my S.A.R - (Subject Access Request) data, i can see where the SO payments have been made, it does not state exactly that there has been a payment made, But there are notes of 'Cust relation chg' on a monthly basis, similar to what i see on my bank statements. After the last SO was paid -indicated by 'Collection Terminate' , the next recorded SAR data shows they sent an email to the credit agencies, which i assume contained instructions to place my default. This is what i can make of the information that i have received anyhow.

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