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HSBC simply refuse to send statements


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When was the account closed?


They would only send mine for the last 6 years, claiming that 'they legally only have to keep them for 6 years'


They claim to destroy them automatically after 6 years.......and they probably do burn they after 6 years and 1 day because of people starting to try and claim beyond 6 years.


I think your pretty stuffed unless you already have copies of anything older than that.


My account was closed in 2003 so they sent Mar-01 to Jun-03 when the account closed.


They are legally obliged to send the last 6 years if you sent them the Subject access request (SAR) and included the £10 fee. Send a photocopy of your drivers licence or something and a list of previous addresses if you have moved in case they cannot locate the account.

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