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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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WooHoo! I've Won - At Last!


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AT LAST.. SUCCESS!!

 

RBoS have at last agreed to pay me back all my charges dating back to 1999!

a grand total of £2767.01 - wooHoo!

 

it's taken me the best part of 8 months to get them to sort it.. but they have - and i didn't even have to go to court.. it was a close shave though

 

so.. for anyone reading this who's currently fighting for what they're owed, stick in there and it'll all come up nice in the end - i hope

 

cheers to everyone here that's helped me out over the past 8 months.. without you i wouldn't have even sorted out my first letter.. never mind the great support you guys have given me

 

so to you all i raise a glass of vimto and say.. CHEERS!

 

take care all.. rors

 

my thread is: rors vs rbos..

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Hi Rors,

 

Congratulations!! I am currently at Prelim stage with my claim and was wondering if I could pick your brain...

 

Your last post was in Feb and then you have posted and said you won - what happened in between? Did you go to court etc etc.

 

thanks chicky

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hi there theno1lush.. thanks for your post :)

 

hi there also fiestychick, and thanks to you too..

the reason i haven't posted since february is simply because i didn't have time.. new baby born in march, and since then.. many, many sleepless nights and long days at work!

 

anyway.. i decided to try a slightly different tactic with my bank, and phoned them whenever i could, to get this sorted - i guess i was trying to appeal to their better nature by establishing a personal relationship with them - it didn't work really :(

 

as you've already seen in past posts, i sent my first letter in november 2006, and received no reply what-so-ever.. so i sent my second letter in december 2006.. the bank replied to that eventually in january (infact 6 times!).. usual rubbishy letter - very busy, many complaints/claims etc.

 

that's when i started with the phone calls to 'tommy mcClean'.. a really nice guy who promised to get it sorted for me and on countless occasions promised to phone me back the next day to update me on my claim etc. he never ever phoned me back.. and neither did anyone else!

 

eventually, i received an offer of £1374.. which i accepted as part payment - sending the letter back to the bank in march or april(?).. but i still got nothing (money or otherwise)!

 

so.. a couple of weeks ago, i spoke to 'tommy' again, and he told me he'd been moved to another department and my claim was now in the hands of 'rachel smith', who i spoke to straight away.. another lovely lady, who promised to sort things out and phone me by the end of the week..

 

2 weeks later (after hearing nothing) i phoned again as i had a day off, and some spare time - spoke to 'rachel' again, and after gaining no joy whatsoever from her i asked to speak to her manager (or someone who could make descisions..

 

i was phoned then by 'rachels' manager 'mary' (i can't remember her second name), but alas, she couldn't make any descision either, so i demanded to speak to someone that could make a descision, or i was going to court and would sue them not only for my charges, but also wasting my time, money and causing undue stress!

 

this must have worked, because i was then phoned by 'sandy watt' - a very nice man, who was more than helpful!

 

he phoned me back after a brief conversation telling me he couldn't find any of the paperwork i'd previously sent to the bank, but on 'this occasion' they were willing to pay back all my charges!

 

so there you go.. sorted!

 

sorry this is a little brief, but i'm at work and really should be doing other things right now ;)

 

but that's how i got my charges back.. i mithered, and threatened as much as i could - while always keeping a clear and calm mind :)

 

good luck mates & take care.. rors

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Thanks so much for clarifying Rors. I guess i hoped they just got round to your claim and paid you - but alas no!!

 

Good luck with the little un - but you have so many more sleepless to come, with teething, potty training etc etc!!

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Superb news!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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